F&b Manager

3 weeks ago

Cape Town, South Africa Dream Hotels and Resorts Full time

Work midst mineral-rich waterssoothing to the body; Work, amongst picturesque environmentsoothing to the soul_
- This position needs to be filled ASAP._

**KPA’s**
- Responsible for planning, controlling, and ordering food and beverages:_ execute F&B orders, process guest’s complaints good-naturedly, authorise F&B supplies and place orders, track and order shipments._
- F&B Operations
- Ensure waiters are correctly and smartly dressed, & offer professional (& courteous service to guests
- Ensure restaurants and cloakrooms are clean, and that table appointments, (+ flower arrangements) are impeccable.
- Ensure that room service staff are correctly and smartly dressed and serve their guest professionally and friendly.
- Ensure that room service orders are executed promptly and that they comply with the required standards.
- Ensure that barmen are well trained, correctly dressed and serve their guest in a professionally
- Ensure that bars and cloakrooms are clean and stocked
- Ensure efficient running of the banqueting department and that all banqueting rooms (& cloakrooms), are tidy & clean
- Ensure an effective table reservation system
- Ensure that company and statutory hygiene standards are maintained
- Ensure that a minimum of 75% is achieved on first kitchen Audit (Management to advise when) and a further 80% on the next one.
- Implement a new ‘touch’ per year for the dining experience by April 2023 (WINET)
- Participate in the creation of 12 tailored events per a year
- Ensure the quality of the food, the service, the look and feel of the restaurant is to the standard of _DHR_ and that of consultants from the TICS and property Shareholders.
- Maintain standards equivalent to a 4* Hotel
- Stock Management
- Ensure profit margins are maintained, agreed costs are not exceeded through effective control systems, (incl issuing against dockets, sales analysis, menu costings & cash checks).
- Prepare proper forecast and meet desired revenues for all beverage outlets on-board.
- Ensure consumable and non-consumable goods are ordered, correctly stored and issued to various departments.
- Ensure procedures are adhered to, that no bills exceed the stipulated limit without prior approval & that written confirmation, purchase orders, or order numbers are on file.
- Maintain effective cost control in all areas of the F&B department.
- Responsible for the final delivery of all F&B products aligned with company´s standards.
- Ensure that monthly stock takes are conducted.
- Timeously submit (on the required format) all required information for budgeting purposes
- monitor industry trends and make recommendation how it could be implemented & improved in the catering chain.
- Management
- Participate in daily scheduled mealtimes preparations
- Monitor duty rosters, ensure coverage and monitor timekeeping and absenteeism.
- regularly socialise throughout all F&B areas, by maintaining a high profile with guests (& and staff.
- Effectively conclude face to face meetings with your staff that
- Approve all F&B requisitions (so as to ensure that its are prepared & placed proper and timely in compliance with instructions.
- Responsible for the overall implements, consumptions of all F&B policies and procedures pertain to employees, work manuals, sanitation requirements, consumptions, costs, qualities and menus.
- Deal with escalated complaints promptly and calm down irate guest
- Design exceptional menus, purchase goods and improve continuously
- Ensure strict control over F&B security
- be familiar with all Health and Safety measures.
- Perform ad hoc duties as are requested
- Learning and Development
- Identify areas for development and training needs and ensuring that this training is affected.
- Administer regular On-the-Job training
- ensure that your staff are trained in Health and Safety measures.
- Customer Service
- Ensure the quality of services in accordance with the company standard.
- Identify customers’ needs and respond proactively to all of their concerns
- Actively listen and resolve guests’ complaints

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