Senior Desktop Support Technician
1 week ago
**Key purpose**:
We are a dynamic IT company that delivers value-driven IT solutions. Our work lives revolve around our DNA. We take pride in our work, treat our colleagues, partners and our country with respect. We exercise collaborative decision-making and believe in having a balance in life. We do all this whilst being fun to be with and enjoying what we do.
**Duties and responsibilities**:
- Set-up and install workstations
- Identify computer hardware and software problems
- Fix computer hardware and software problems
- Complete administrative records as required
- Setting up the Organizations computer system to meet specific business goals
- Resolve hardware and network connectivity issues.
- Upholding and testing security, blocking unapproved access.
- Chalk out maintenance plan for the prevention of unexpected failures.
- Setting up the Organizations computer system to meet specific business goals.
- Monitoring day-to-day computer performance.
- Update and maintain the computer inventory and equipment.
- Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
- Ensure desktop computers interconnect seamlessly with diverse system keeping in mind for compatibility factors.
- Resolve hardware and network connectivity issues.
- Setup & manage VPN for clients once approved
- Assist in technical upgrading and maintenance of entire desktop systems.
- Train and guide staff hardware and software usage
- Perform troubleshooting & assistance
- Lng and managing tickets on our ticket management system
- Keep users informed on status and progress of their Tickets
- Manage & log tickets with 3rd party vendors
**Qualifications, experience and skills**:
- Grade 12
- Accredited MCITP or equivalent certification
- Familiar with both MS Office and Google G Suite productivity suites
- Minimum 5 years experience in a Desktop Support environment
- Motivated and organized with customer oriented and service focus
- Able to work independently without direct supervision
- Attention to detail and ability to work under pressure
- Good administration and time-management skills.
- Willing to work overtime and standby occasionally
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