Underwriting Administration Clerk

2 weeks ago


Johannesburg, South Africa PPS Group Full time

**Main duties and responsibilities**:

- Generate counteroffer letters, manual and system generated letters
- Handling Non-Disclosure inquiries
- Handling HIV correspondence and liaising with the Medical Officer
- Tracing and uploading lab results
- Taking ownership of service level standards and ensuring that they are reached consistently and accurately, executing policies and procedures related to service delivery in Operations and other areas
- Identifying and escalating priority issues
- Data capturing of customer information, with a reduced element of error with accuracy and attention to detail in processing work

Maintain Product Expertise
- In order to answer customer complaints and questions, an Underwriting Administration Clerk must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product. Identify process and procedure improvements and make recommendations to streamline and simplify processes.

**Education**:

- Matric (Grade 12)
- A tertiary qualification (NQF 5 or above) with relevant business orientation

**Experience**:

- 2+ years of experience in an administration environment
- Experience in the policy administration environment would be beneficial
- Call Centre experience would be beneficial to assist with telephonic enquiries

**Knowledge and Skills**:

- Good business acumen
- Knowledge of Financial institutions (advantageous)
- Computer Literate (MS Office Package)
- Excellent administration skills
- Display attention to detail and analytical skills
- Have strong organisational skills

**Competencies**:

- Able to communicate clearly and effectively both verbally and in writing
- Demonstrate good telephone etiquette
- Have good problem-solving abilities
- Be solution driven and take accountability and responsibility of own work
- Deadline and target driven particularly in a production environment
- Be adaptable
- Have the ability to work within a teamwork environment
- Have stress tolerance and resilience



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