Underwriting Assistant

2 weeks ago

Johannesburg, South Africa Santam Full time

What will you do?
This career Opportunity is available at SHA Risk Specialists a division of Santam for an Underwriting Assistant, who will be based at Illovo, Johannesburg. What will make you successful in this role?

Underwriting Assistance
- Draw monthly renewal list.
- Check claims experience.
- Send out renewal invitations / reminders.
- Follow up on invitations / renewals and secondary follow ups on new business.
- Assist with the administrative underwriting duties.
- Attend to all system processing related functions within the underwriting area.

Policy Administration
- Data capturing of policy schedules and all related documentation e.g., endorsements and facultative slips.
- All administration related to policies including raising invoices etc.

Client Liaison (Internal and External)
- Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
- Provision of telephonic backup and answering services to the division.
- Handle credit control queries and errors
- Continuously monitor quality and accuracy of the documents and KIT records produced by the system
- Prepare for and attend meetings if and when required.

General Administration
- Handling accounts queries.
- Drawing of standard reports if and when required.
- Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
- Liaison with Santam finance department and brokers to resolve credit control issues and accounts issues.
- Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
- Attend to the typing of general correspondence if and when necessary, such as endorsements and cover letters.
- The underwriting assistant in this role also has the opportunity to learn the backend of the Pocket Underwriter to continuously improve the user experience of each broker.

Qualifications and Experience
- Matric
- Insurance related qualification or current studies a preference
- Insurance related experience a preference (1-2 years) Knowledge and Skills
- Basic Administrative Underwriting Knowledge
- Numeracy
- Tolerance for handling high pressure work environment
- Computer Literacy
- Good Typing Skills
- Negotiation and conflict resolution skills
- Analysis and Judgement
- Attention to Detail
- Client Orientation
- Communication Skills
- Follow Up
- Initiative
- Interpersonal Skills
- Organisational Awareness
- Planning and Organising
- Teamwork About the company:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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