Business Trainer

1 week ago

Durban, South Africa Webhelp Full time

**Job Advert**
If you’re looking to boost your career in the customer service industry and have a focus on business efficiency then this could be your calling

Webhelp is offering the opportunity for someone highly organised and motivated to step into the role of Business Trainer in our Durban office.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

Working in partnership with the management team and other departments you’ll undertake the key responsibilities of designing, delivering, assessing and evaluating training solutions relevant to the business needs of the contact centre to ensure delivery and implementation of best practice.

As a Business Trainer, a knack for communication is a key attribute as you’ll need to hear what’s not being said, bringing to light areas which can be improved ahead of time.

We want someone positive and encouraging with can-do attitude, someone who works well under pressure and can identify gaps in knowledge as well as find solutions to solve this.

**What you’ll be doing**
- Working in partnership with other Business, Licensed and Accredited Trainers, and management teams to ensure shared best practice, delivery and implementation of all business requirements
- Demonstrating, understanding and complying with all legislative requirements including but not limited to

FSA, CCA, DPA, OFCOM and OFGEM
- Ensuring service and quality are kept in line with training key performance indicators (KPIs), behavioural

competencies and skills
- Keeping up to date with products, pricing and training materials to ensure correct product knowledge is

passed to delegates at all times
- Maintaining a high quality of service for all Webhelp customers and clients
- Sharing product knowledge and experiences to new delegates
- Updating relevant systems accurately with relevant information
- Ensuring all groups are trained in the appropriate timescales, all standard processes are followed and all

paperwork is completed accurately and timeously
- Identifying delegates’ development areas at an early stage and ensures appropriate support is implemented,

determining the cause of any issues presented by using effective questioning techniques to collect enough

information to resolve the issue and ensuring the Line Manager is kept aware of all issues
- Ensuring all possible avenues are undertaken to assist new delegates to pass the training at the required level

**What you’ll need**
- Matric
- Minimum 12 months’ training delivery experience in a fast paced environment
- Minimum 6 months’ experience designing, assessing and evaluating development intervention
- Minimum 2 years’ experience in travel industry working with a Global Distribution System (GDS), preferably

Amadeus and Sabre
- Competence and experience in the use of Microsoft Office packages
- Clear credit and criminal records

Please note that the appointment will be made in line with the in line with the Company’s EE Plan.

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA02386

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