Query Clerk

1 week ago


Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 67702

**Job Type**
- Permanent

**Job Title**
- Query Clerk - Monthly pensions

**Computer Skills**
- Alex,MS Outlook,MS Word,Natural

**Industry**
- Service

**City**
- Johannesburg (CBD)

**Province**
- Gauteng

**CONDENSED LIST OF DUTIES**:

- Maintenance of the company's mailbox
- Updating of pensioner / beneficiary contact details
- Contacting pensioner / beneficiary for contact details
- Handling of tax queries and issuing certificates
- Assisting with bank and beneficiary confirmations
- Follow ups done on a daily basis
- Copies of documents sent for scanning - discretion to be used
- Completing and submitting necessary statistical reports
- Any ADHOC duties or projects assigned by management
- Compiling statistics
- Tracing member's records on system and phoning them, where necessary**Inherent Requirements**

**MINIMUM REQUIREMENTS**:

- Grade 12
- Good attendance and reliability

**BASIC WORK EXPERIENCE REQUIRED**:

- Minimum of 1-year related customer service experience, with good verbal and written communication skills.

**K**
**NOWLEDGE AND SKILLS**:

- Basic knowledge of the Rules of the Pension and Provident Funds will be an advantage
- Basic knowledge of Natural and Alex Systems
- Good keyboard/PC skills (Outlook and Word)
- Customer service with attention to detail
- Communication (Business written & verbal)
- Good knowledge of company procedures and policies
- Good organisational, record keeping and problem-solving skills
- Reliable, trustworthy and responsible
- Ability to work under pressure and towards set deadlines

**What Qualification**

**Minimum Qualification**
- Matric

**Status**
- Available


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