Lead: Productivity and Planning

2 weeks ago

Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

**Foster and maintain strong relationships with stakeholders**
- Develop and maintain relationships with the Independent Administrator(s) and key role players within the respective Industry forums.
- Responsible for the facilitation of sessions between Independent Administrator(s) and relevant stakeholders to gather insights, address escalations and propose solutions.
- Report and provide stakeholders with required performance metrics as requested by Industry on specific aspects of the business.
- Provide timeous and effective support to the Independent Administrator(s)/stakeholders through the tracking, management and resolution of all queries within SLA to meet contractual obligations specified.
- Create and implement a systematic process involving the monitoring and reporting of query status for all Industry related escalations.
- Provide input and support to the Operations teams on items affecting systems for all operational staff escalating where required.

**Financial Performance management**
- Ownership for the establishment of a sustainable budget for the business unit inclusive of instituting proper financial controls.
- Manage the capital expenditure (CAPEX) to yield cost optimization and control.
- Effectively optimize and analyse business benefit in relation to cost efficiencies to ensure appropriateness of business unit spend.

**Corporate Governance**
- Responsible for the final review and approval of all PMC and planning policies and procedures prior to implementation
- Review and refine policies and procedures for managing and driving service excellence
- In conjunction with Risk, manage audit outcomes and strive towards zero findings.
- Actively participate as a key BCM lead by being the communication link between the Independent Administrator and Industry in times of civil unrest, protest action, pandemic and structural changes within the South African economy.
- Collaborate with Independent administrator on peak season requirements to create and validate solutions accordingly.
- Implement and drive good governance by verifying that SLAs with relevant stakeholders are in place and adhered to.
- Drive continuous business process improvements focusing on anticipated trends and current business practices.

**Establish a culture of continuous Improvement**
- Collaborate with the Independent Administrator to conduct continuous improvement exercises that aim to enhance overall performance and processes for all relevant stakeholders.
- Initiate and support continuous improvement projects across the Operation
- Manage and verify that all processes, control requirements, risk management frameworks, data etc. are current, comprehensive and accurate, submitting proposed changes to relevant stakeholders for approval and implementation.
- Identify and resolve obstacles related to data collection, retrieval, consumption and optimization with mínimal financial and time cost.

**Contribute to the leadership and strategic direction of the business unit**
- Responsible in executing operational plans to enhance productivity and planning initiatives.
- Provide insight towards building Operational strategy ensuring alignment with the company objectives and values.
- Provide guidance and leadership to division under scope of responsibility inclusive of the Independent Administrator and Industry requirements to ensure that the strategic objectives are well understood and executed in accordance to the roll out plan.
- Collaborate with Independent Administrator to review and influence work portfolio by demonstrating business benefits and value add.
- Critically analyse queries to develop trend reports and present improvement strategies to stakeholders.
- Adopt a collaborative approach across departments to drive and action strategic initiatives, including the alignment between PMC and Operations.

**Risk management**
- Create awareness regarding current, future, potential and imminent risk(s) to relevant stakeholders.
- Drive risk management and compliance with all necessary rules and regulations that govern the PMC and Industry.
- Effectively manage risk indicators and escalate issues as needed.
- Accountable for the strategic risk management process by identifying, assessing, and managing the risk within the Operation that includes escalating and taking action when risks are realized
- Co-ordinate the timeous provision of information and submissions for External and Internal audit processes

**Manage the productivity, planning, and stakeholder aspects of SBV**
- Effectively and efficiently manage the productivity and planning aspects of SBV in line with Industry requirements
- Confirm that the department has adequate and suitable resources to complete and comply with responsibilities
- Manage and optimize capacity planning at Cash Centres (resources) in line with daily direction and input from the Independent Administrator(s).
- Thoroughly vet and engage with Technology in the design and creation of integrated

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