Technology Application Manager

3 weeks ago

Houghton, South Africa H2R Africa Full time

One of our clients in the Financial industry has a vacancy available for a Technology Application Manager. The successful candidate will be responsible for the company's systems and applications software portfolio and translating business requirements into functional specifications. Manage a team of ICT specialists who maintain and implement various applications. Drives optimisation and integration across the ICT ecosystem.

Key Performance Areas:

Supporting Technology Strategy & Innovation:

  • Participate in the development and implementation of a Technical Implementation strategy and tactical plans aligned with the corporate strategy and goals.
  • Lead the development, planning and implementation of a Technology Applications strategy aligned to the functional Technology strategy and Roadmap.
  • Deliver an Applications Roadmap aligned with set budgets, resourcing requirements, market, industry, and business trends.
  • Provide input to the commercialisation strategy by developing value-added services for both internal and external customers.
  • Analyse market trends and identify best practices and opportunities for digitisation and automation.
  • Propose forward-looking solutions to unmet and unrealised business needs, positioning the company to innovate and trailblaze in the industry.

Planning and Organisation:

  • Monitor performance against the Applications Roadmap to ensure deadlines are met.
  • Identify automation opportunities and work with relevant business partners to integrate IoT into existing platforms and solutions for better decision-making and faster incident response.
  • Determine whether architectural design meets the business specifications and the digitisation requirements.
  • Collaborate with the Technology teams, to identify measures for the successful deployment of applications and systems and quantify the business benefit.
  • Compile and present business cases on alternative solutions to existing applications and guide the business in making the right decision.

Execute Analysis & Design Activities:

  • Define or assist in defining the specifications and requirements for new product development.
  • Participate in the development of applications, throughout the lifecycle, by providing input to the Development team.
  • Analyse and report on the quality and performance of technical solutions, highlighting any duplicates or gaps, and their interconnectedness to achieve positive business outcomes.
  • Improve business processes through predictive analysis by developing applications that meet current and future needs.
  • Compile written motivations and recommendations for the upgrade or replacement of applications to the board for approval.
  • Evaluate current business processes or applications to identify gaps and recommend ways to close them using technology or application enhancements.

Technical implementation in own area:

  • Guide incident resolution, problem management, maintenance, and enhancement tickets raised by the end users.
  • Evaluate and demonstrate the business value of adopting application systems for managing internal processes.
  • Manage the application's lifespan once it has been deployed in production and assess its benefits and relevance for the organisation, and the existing applications.
  • Give guidance on which applications, systems, and technical solutions are future-proof, versatile, and capable of being adapted to artificial intelligence and machine learning.

Customer Management:

  • Maintain SLAs and ensure that they are implemented to meet business objectives.
  • Drive decision-making by analysing data and identifying key challenges and opportunities.
  • Monitoring the achievement of performance measures with a focus on adding value to the customer.
  • Drive engagements on customer and business unit requirements and present performance results to monthly steering committees.

Business Partner Relationship Management:

  • Build and maintain good relationships with key stakeholders, both internally and externally.
  • Serves as the focal point for communication and collaboration with other teams and vendors regarding changes, fixes, and updates to the system.
  • Work with multiple teams across the business and all internal and external stakeholders to effectively manage all systems and applications.

Risk Management:

  • Identify risks and threats associated with applications and systems, analyse exposure to those risks or threats, and determine the appropriate action to control and/or minimise them.
  • Conduct monthly self-assessments based on defined internal controls, anticipate and document risks, and report on gaps and related mitigation activities to ensure clean audit results.
  • Adhere to governance and control requirements for initiating a project and programme.
  • Maintain compliance with data management privacy regulations and adherence to POPI Act requirements.

Reporting:

  • Prepare weekly, and monthly management reports on the effectiveness of application performance in line with selected Business Unit metrics and requirements.
  • Report and manage all system challenges escalations from

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