Lead Assistant Manager

3 weeks ago

Cape Town, South Africa Believe Resourcing Full time

Lead Assistant Manager - Quality Excellence

Cape Town CBD

Full time

**About our client:
Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.

**Why should you choose our client?
Joining them means surrounding yourself with some of the smartest and brightest colleagues in the industry. Employees experience unlimited growth potential, being rewarded for their innovation and creativity. You will have unlimited opportunities for exposure to new industries and skill sets, broadening your range. Finally, you will experience a true work/life balance environment.

**Salary **:R30 000 - R32 000 per month

Working UK Hours

09:00 - 18:00 (Rotational shifts can be implemented)

**About the role**:
The Lead Assistant Manager of Quality Excellence is responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes.

**Requirements**:

- Graduate in any stream.
- Knowledge of quality assurance, process improvements, domain, etc.
- Preferable QC Certification training
- Yellow Belt/Green Belt training (preferred).
- Minimum 3 years of total work experience
- Minimum 1 year in the current role/assignment
- Minimum appraisal rating of at least one 4 rating and an average of 3.5 within the past 12 months
- Excellent process knowledge of client account (YESIL)

**Required Skills**:

- Monitoring and reviewing
- Excellent knowledge of industry domain (Jumio)
- Managing disputes for VEs
- Setting up sessions for second-level disputes
- Preparing governance call packs (weekly, monthly, quarterly)
- Arranging calibration sessions
- Basic Six Sigma knowledge (Preferable)
- Excellent working knowledge of MS Office (Excel, PowerPoint, Word)
- Project management skills for improvement projects/initiatives
- Conducting dispute calls to safeguard frontline employees
- Conducting random process update audits
- Fostering a spirit of collaboration and teamwork
- Conformance to policies/compliances with auditing skills
- Eye for detail
- Ability to coach and provide ongoing feedback
- Problem-solving skills
- Strong written and verbal communication skills
- Ability to resolve conflicts constructively
- Leadership in a challenging environment

**Responsibilities**:

- Ensure prompt incubation of Quality Compliance Activities (QCAs) within assigned processes and guarantee achievement of QC deliverables (monitoring, feedback, production, reporting) targets.
- Effectively plan, prioritise, and execute daily QC operations.
- Assist in establishing the Quality Compliance function for business processes in collaboration with the Operations and/or Migrations Team.
- Timely and accurate reporting of internal ratings on SLA parameters; ensure timely and accurate reporting of quality performance.
- Conduct regular sessions for Gage R & R/calibrations internally and/or with clients.
- Conduct ongoing reviews to ensure compliance with Operational Standard Documents (OSD) and facilitate changes in QC procedures.
- Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in addressing audit findings.
- Collaborate closely with the Customer Experience team to enhance Customer Satisfaction (C-Sat) and soft skills.
- Actively engage with Green Belts (GB) / Black Belts (BB) to identify improvement areas and participate in improvement projects and initiatives like AIM.
- Provide training and mentorship to QCAs on quality tools and concepts (e.g., QC Induction program).

  • Lead Assistant Manager

    4 weeks ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client based in Cape Town is looking for a Lead Assistant Manager to join their growing department Essential Functions Identify the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provide a competitive edge Train need analysis, researching, designing and developing...

  • Content Writer

    4 weeks ago

    Cape Town, South Africa Lead Capital Group Full time

    Lead Capital Group is a forward-thinking international sales and marketing company with our head offices based in Cape Town. We specialize in driving targeted leads to our global clients’ online platforms, and ultimately to our highly successful and competitive call centers. This position would be responsible for creating relevant content related to the...

  • Back-office Senior

    4 weeks ago

    Cape Town, South Africa Lead Capital Group Full time

    ROLE PURPOSE: The primary purpose of this position is to aid and assist management with daily tasks and responsibilities catering to the department as a whole. The specifics will be listed below. The senior will also dually function as an agent. KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE Senior: - Monitoring all incoming tickets within the department,...

  • Lead Assistant Manager

    4 weeks ago

    Cape Town, South Africa Isilumko Staffing Full time

    Basic Function This role is required to manage the team as well as the delivery of Preprocess and Process Trainings to all employees. The job also includes evaluating training feedback and providing recommendations to further enhance the effectiveness of trainings. The primary interactions would include coaching and mentoring of the Operations trainers and...

  • Assistant Manager

    6 days ago

    Cape Town, South Africa Apex Group Full time

    Assistant Manager Location: Cape Town, South Africa Date Posted: Apr 13, 2023 **Description** Role summary: - We are seeking an Assistant Manager, reporting to a Manager within the Alternative Asset Services Division of Apex, to have responsibility for the administration and overseeing the accounting of a client portfolio. Also, including the development...

  • SOC Lead

    4 weeks ago

    Cape Town, South Africa Salt Full time

    **Overview** Salt has partnered with an international IT and Telecoms software development company providing an array of services including IT Security in the search for a SOC Lead to join their team. Linked to industry giants such as AWS, Vodafone and Microsoft you’ll be a part of a team of passionate technologists, working in a flexible environment with...

  • SOC Lead

    4 weeks ago

    Cape Town, South Africa Salt Recruitment Full time

    **Overview** Salt has partnered with an international IT and Telecoms software development company providing an array of services including IT Security in the search for a SOC Lead to join their team. Linked to industry giants such as AWS, Vodafone and Microsoft you’ll be a part of a team of passionate technologists, working in a flexible environment with...

  • Assistant Manager

    4 weeks ago

    Cape Town, South Africa LRI Invest S.A. Full time

    Role summary: - We are seeking an Assistant Manager, reporting to a Manager within the Real Assets Division of Apex, to support a growing team providing a full suite of fund accounting and financial reporting services to our Real Estate clients. The role will include the development and mentoring of the more junior team members and providing the highest...

  • Assistant Manager

    4 weeks ago

    Cape Town, South Africa LRI Invest S.A. Full time

    **Role summary**: We are seeking an Assistant Manager, reporting to a Manager within the Alternative Asset Services Division of Apex, to have responsibility for the administration and overseeing the accounting of a client portfolio. Also, including the development and mentoring of the more junior team members and providing the highest quality of customer...

  • Assistant Manager

    4 weeks ago

    Cape Town, South Africa LRI Invest S.A. Full time

    **Role summary**: - We are seeking an Assistant Manager, reporting to a Manager within the Alternative Asset Services Division of Apex, to have responsibility for the administration and overseeing the accounting of a client portfolio. Also, including the development and mentoring of the more junior team members and providing the highest quality of customer...

  • Support Desk Lead

    6 days ago

    Cape Town, South Africa Redi Full time

    To lead the Support Team to resolve support issues relating to REDi Supported Products and Projects. KEY SUPPORT LEAD DUTIES: - To lead the Support Team to resolve support issues relating to REDi Supported Products and Projects - Support Reporting - Support Schedule Rostering - Support Issue Monitoring and Assistance - Client Monthly Management Hours...

  • Lead Mechanical Design Engineer

    4 weeks ago

    Cape Town, South Africa E&D Recruiters Full time

    LEAD : Mechanical Design Engineer- Manager of designs Cape Town Senior design Engineer with managerial skills required. Must have solid design skills and leading a team of design engineersProduct Development. International Clients Design engineering for USA client base Qualification and Experience Required:B Eng./ BSc Mechanical Engineering7-10 years design...

  • Lead Mechanical Design Engineer

    3 weeks ago

    Cape Town, South Africa E&D Recruiters Full time

    LEAD : Mechanical Design Engineer- Manager of designs Cape Town Senior design Engineer with managerial skills required. Must have solid design skills and leading a team of design engineersProduct Development. International Clients Design engineering for USA client base Qualification and Experience Required: B Eng./ BSc Mechanical Engineering 7-10 years...

  • Lead Mechanical Design Engineer

    3 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    LEAD : Mechanical Design Engineer- Manager of designs Cape Town Senior design Engineer with managerial skills required. Must have solid design skills and leading a team of design engineersProduct Development. International Clients Design engineering for USA client base Qualification and Experience Required:B Eng./ BSc Mechanical Engineering7-10 years design...

  • Assistant Manager

    7 days ago

    Cape Town, South Africa LRI Invest S.A. Full time

    Location: Cape Town, South Africa Date Posted: Apr 13, 2023 **Description** Role summary: - We are seeking an Assistant Manager, reporting to a Manager within the Alternative Asset Services Division of Apex, to have responsibility for the administration and overseeing the accounting of a client portfolio. Also, including the development and mentoring of...

  • Regional Infrastructure Lead

    4 weeks ago

    Cape Town, South Africa Ten Group Full time

    The Regional Infrastructure Lead is a technical hands-on role with the additional responsibility of overseeing the day-to-day operations of the Infrastructure Team and acting as an escalation point and incident manager; reporting into the IT Leadership team, primarily the Director, IT Infrastructure and Security. The role holder will be responsible for...

  • Validation Lead

    4 weeks ago

    Cape Town, South Africa Biovac Full time

    **BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive, and meticulous Validation Lead to join a goal-oriented team. **QUALIFICATIONS NEEDED**: - Degree or diploma in Engineering / Chemistry/ Natural Sciences /...

  • Assistant Store Manager

    4 weeks ago

    Cape Town, South Africa Isilumko Staffing (JHB) Full time

    Assistant Store Manager needed in an Access Park (Kenilworth) storeOur client in the retail industry is currently seeking bright, bubbly, and energetic staff to join their team. Requirements (Non-negotiable):-Must have Assistant Store Manager experience in a retail store. Preferably someone who worked with linen, cutlery or crockery.-Matric-Clear criminal...

  • Assistant Store Manager

    4 weeks ago

    Cape Town, South Africa Isilumko Staffing Full time

    Assistant Store Manager needed in an Access Park (Kenilworth) storeOur client in the retail industry is currently seeking bright, bubbly, and energetic staff to join their team. Requirements (Non-negotiable):-Must have Assistant Store Manager experience in a retail store. Preferably someone who worked with linen, cutlery or crockery.-Matric-Clear criminal...

  • Assistant Store Manager

    3 weeks ago

    Cape Town, South Africa Isilumko Staffing (JHB) Full time

    Assistant Store Manager needed in an Access Park (Kenilworth) store Our client in the retail industry is currently seeking bright, bubbly, and energetic staff to join their team.   Requirements (Non-negotiable): -Must have Assistant Store Manager experience in a retail store. Preferably someone who worked with linen, cutlery or crockery. -Matric -Clear...