Lead Assistant Manager
2 weeks ago
Our client based in Cape Town is looking for a Lead Assistant Manager to join their growing department
Essential Functions
Identify the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provide a competitive edge
Train need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material
Design training aids like activities, role plays, case studies, etc. in order to make the training or onboarding session more lively and interactive
Ensure that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
Identify appropriate methodology for the implementation of training
Train and certification of trainers on the training modules
Manage training material and content - regular reviews and updating
Build PPTs and other material and participate in presentation to the client/ internal customers
Provide guidance, direction, and training to instructional designers and trainers
Conduct verification and re-verification of trainers in the department
Handle administrative tasks with respect to training & certification
Undertake research for the purpose of creating value to the business and driving business results
Convert research into knowledge and disseminate to the businesses
Primary Internal Interactions
Employees, for the purpose of designing and developing training solutions
Process managers and leaders, for the purpose of identifying the training needs and follow up
IA CD Team, for the purpose of up-skilling and certification of trainers
Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback
Primary External Interactions
Business/ Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed
Institute partners of CD for managing and running programs
Vendors, for any material/ service availed
Technical Skills
SETA process and online systems
SDF experience
Process Specific Skills
Content designing and development
Ability to present the information in simple and easy to understand manner
Ability to understand and comprehend quickly about unfamiliar industry
Prioritizing customer needs
Strong customer service focus
Ability to do research and produce research documents
Soft Skills (Minimum)
Good verbal and written communication skills
Good presentation skills
Good research skills
Flexibility and urgency to handle pressure
Team work/ Managing Self / Adaptability
Self-disciplined and result oriented
Data gathering ability/ Eye for detail
Ability to multi task
Soft skills (Desired)
Ability to approach problems logically
Interpersonal Skills
Feedback Skills
Customer Service Focus
Active listening skills
Coaching and mentoring skills
Education Requirements
Graduate (in any stream) or diploma
Work Experience Requirements
Total work experience should be a minimum of 5-6 years (3 years of relevant work experience in conducting training and developing training curriculum)
Minimum 1 year in the current role/assignment
Experience in SETA functions
Skills development Facilitator (SDF) experience
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