Guest Experience Manager

2 weeks ago


Hoedspruit, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is currently seeking a Guest Experience Manager to oversee the FOH and BOH of a luxury property based in the Hoedspruit Region, Limpopo. This boutique luxury lodge and high-end restaurant in the Hoedspruit area is looking for a Restaurant/Guest Experience Manager to start ASAP. The successful applicant should have experience and a sound knowledge of restaurant, event and lodge operations. As a senior member of the team you will be expected to lead by example and uplift staff during busy moments in our fast-paced environment.

Responsibilities:

- Coordinate daily Front of House and Back of House restaurant operations
- Deliver superior service and maximise customer satisfaction
- Up-sell on-site offerings
- Respond efficiently and accurately to customer complaints (of which there should not be any)
- Organise and supervise shifts
- Daily bar stock takes
- Train new and current employees on proper customer service practices
- Strong leadership, motivational and people skills
- Experience on Semper would be beneficial.

Package:

- Negotiable based on experience (opportunity for profit share)
- Single Live in Position

If this role sounds like something you’d be interested in then we want to hear from you. Please get in touch today with your CV and referencesGood Luck



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