Pod Clerk

3 days ago


Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 68468

**Job Type**
- Permanent

**Job Title**
- POD Clerk

**Computer Skills**
- MS Office

**Industry**
- Transportation - Logistics

**City**
- Johannesburg

**Province**
- Gauteng

**Service Excellence**
- Ensuring that all POD’s are updated regularly
- All input of information to be done accurately
- Providing POD’s to clients when requested
- If not available, it should be followed up until resolved
- All courtesy calls to be made and reverted on as per instruction from Operations Manager
- Ensuring that are at workstations on time
- Follow up on key accounts and ensure that the client is happy
- Ensuring that all 3rd party agents’ problems are reported, and resolutions communicated

**Operational**
- Follow up must be done on deliveries until proof of delivery captured and scanned on the system
- Resolve queries and discrepancies on misroutes, non-receipts and any other issues that will influence in spec deliveries
- Advise clients of any delivery issues

**Reporting**
- Monitoring of allocated shipments for allocated clients. Confirming receipt at delivery branches, delivery status until delivery point
- Updated POD reports (proof of deliveries) to be submitted on a weekly basis

**Communication**
- Report problems to management
- Report client queries to management
- Report positive feedback to management

**Office Administration**
- Ensure filing is up to date at all times
- Queries to be resolved within 3 hours from receipt
- Parcels to be tracked and traced from the Parcel Perfect (internal) system
- Ensuring all staff has the necessary stationary**Inherent Requirements**

**Knowledge & Experience**
- Matric or Senior Certification equivalent
- MS Office experience

**Skills**
- Problem solving skills
- Strategic thinking skills
- Communication skills
- Time management skills
- Maintain and build strong client relationships
- Ability to work under pressure
- Attention to detail

**What Qualification**
- Matric

**Minimum Qualification**
- Matric

**Status**
- Available


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