Waiter

4 months ago

Green Point, South Africa DAWN ASIAN RESTAURANT Full time

**Customer Service**: Waiters are primarily responsible for ensuring a positive dining experience for customers. This involves greeting guests, assisting with menu selections, taking orders accurately, and answering any questions about the menu items.
- **Order Management**: Waiters must accurately record customer orders, transmit them to the kitchen staff or bar, and ensure that orders are prepared correctly and delivered promptly to the correct table.
- **Table Maintenance**: This includes setting tables, clearing and cleaning tables between guests, and ensuring that tables are properly set with clean utensils, napkins, and condiments.
- **Menu Knowledge**: Waiters should have a thorough understanding of the menu, including ingredients, preparation methods, and any special promotions or recommendations. They should be able to provide detailed descriptions and make recommendations based on customer preferences.
- **Upselling and Promotion**: Waiters often play a role in promoting specials, upselling additional menu items, and suggesting appetizers, desserts, or beverages to enhance the dining experience and increase sales.
- **Payment Handling**: Waiters are responsible for processing customer payments accurately, which may include handling cash, processing credit card transactions, and splitting checks as requested.
- **Communication**: Effective communication is essential for waiters to collaborate with kitchen staff, bartenders, and other servers to ensure smooth service and resolve any issues that may arise during the dining experience.
- **Cleanliness and Hygiene**: Waiters should maintain a clean and tidy appearance and adhere to hygiene and sanitation standards at all times. This includes personal hygiene, as well as cleanliness in the dining area, restrooms, and workstations.
- **Problem Solving**: Waiters must be able to handle customer complaints or concerns professionally and efficiently, seeking assistance from management when necessary to resolve issues and ensure customer satisfaction.
- **Teamwork**: Collaboration with other restaurant staff, including hosts/hostesses, kitchen staff, and managers, is essential for providing excellent service and maintaining a positive work environment.

Overall, a waiter's job is demanding and requires excellent interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment while prioritizing customer satisfaction.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: R25,00 - R28,00 per hour

Expected hours: 45 per week

**Experience**:

- Hospitality: 2 years (preferred)

**Location**:

- Green Point, Western Cape (preferred)

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