Field Technician

3 days ago

Cape Town, South Africa AdaptIT Full time

Position reports to: Line Manager

Direct Reports: N/A

Office Location:
PURPOSE OF THE POSITION

The Micros Field Technician (MFT) is required to install, maintain and support the product to his/her
assigned area of expertise to the satisfaction of our clients, employees and management.

PRIMARY RESPONSIBILITIES FOR THE ROLE

Product Knowledge
- Keep updated on new technologies available, both on MICROS software/hardware products,

third-party software/hardware products, as well as general IT technologies, related to our
industry.

about corporate developments and news.
- Read the published ‘Product Marketing Announcements’ (PMA) on a regular basis.
- Pass any certification examinations as required by Management.
- Every MFT is expected to be able to install assigned products according to MICROS standards and

to the complete satisfaction of our clients and Management.
- The MFT is required to pass on any new acquired skill/knowledge to other MFT’s verbally, via
- The MFT presents training courses to other MFTs as required.
- Must be able to configure a complete database of the assigned products and provide a working

solution for the client (i.e. network connectivity, drive mappings, systems parameters, etc.).
Support
- Each MFT is required to support the products assigned to him/her.
- Clients on ‘Stop Support’ are not to be supported without authorization by Management.
- All support calls are to be logged on the in-house call logging system according to the Micros

logging standards.
- MFT to be aware of escalation procedures as communicated from time to time. Escalation

procedures may vary for corporate accounts.
- The MFT must assess the problem and assign a correct priority
- All logged calls are too updated timeously.
- Ensure timely resolution or assignment of call within the Micros SLA commitments
- Clients are to be provided with the call log ID.

Research and test problems to confirm, isolate and identify what caused the problem and
solutions. When unable to resolve problems, escalate to the correct channels.
- Maintain all documentation required by Micros SA. Assist with implementing, testing and writing

any documentation that may be required.
- Ensure that ALL equipment is checked in and out and properly maintained

Support Calls
- Once a call is assigned, the technician must take ownership of the call and it remains his or her

responsibility to resolve the call, unless instructed otherwise.
- Manual dockets must be issued to the customer and completed in full and accurately. The log

number is then to be written on the manual docket.
- No manipulation of charges may be made for a call unless authorized by management.
- All monies are to be collected on site unless authorized by management.
- All monies are to be handed to the admin clerk daily, along with all the dockets, to the admin

clerk.

Spares
- MFT’s are to ensure that they have enough spares in their vehicles at all times.
- MFT’s must return all old spares to the stores and immediately replenish their stock.
- All serial numbers are to be recorded when a spare is taken into the MFT’s stock AND when

performing any work on the customer’s site.All equipment and spares are to be returned to
stores daily, nothing is to be left in the hardware office

MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Matric / Grade 12 / Equivalent
- Technical qualification (Advantageous)
- Minimum 2 years’ experience repairing hardware products
- Valid driver’s license
- Able to travel
- Able to work shifts

Contact Person: Nthabi Peloeahae

Vacancy Status: Open

  • Field Technician

    7 days ago

    Cape Town, South Africa AdaptIT Full time

    **Listing reference**: adapt_000052**Listing status**: Online- **Position summary** **Industry**:IT & Internet - **Job category**:System Administration / Management**Location**:Cape Town - **Contract**:Permanent**EE position**:No**About our company** - A provider of leading specialised software and digitally-led business solutions that assist clients across...

  • Senior IT Field Technician

    6 days ago

    Cape Town, South Africa Loren Robertson Recruitment Full time

    **Job Overview**: **Date Posted**: Posted 5 months ago- **Location**: Cape Town, Western Cape- **Job Title**: Senior IT Field Technician- **Salary**: R20,000 - R30,000- **Education Level**: Diploma- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Senior IT Field Technician - Cape Town (Southern Suburbs).**: An IT support business based in...

  • IT Field Technician

    4 weeks ago

    Cape Town, South Africa Stepco Recruitment Full time

    This role is for a field technician to use his home as a based to service our clients in the greater Cape Town area. The description of duties are as follows:RequirementSkilled junior to mid-level IT support technicianAt least 3 years’ experience of working in Windows desktop support, basic Windows Server Support and basic Network Installation and...

  • IT Field Technician

    4 weeks ago

    Cape Town, Western Cape, South Africa Stepco Recruitment Full time

    This role is for a field technician to use his home as a based to service our clients in the greater Cape Town area. The description of duties are as follows:RequirementSkilled junior to mid-level IT support technicianAt least 3 years' experience of working in Windows desktop support, basic Windows Server Support and basic Network Installation and...

  • Field Service Technician

    7 days ago

    Cape Town, South Africa Mirror Images Full time

    Western Cape, CPT - CBD - R 17 500 Monthly Cost To Company (Plus Petrol Card) An Office Automation company based in Cape Town, Airport Industria are currently seeking a Field Service Technician. Must have a minimum of 3 years’ experience as a Field Technician in the Office Automation space H.P. Copier experience is a pre-requisite Sharp, Toshiba, and...

  • Field Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    We are looking for a Field Technician based in Cape TownPurpose of position:Report to client in writing and record keeping of repairs and returnsPrepare, submit and record keeping of warranty claimsTelephonic and on-site support for customersInternal sales technical supportMaintain ISO requirementsCommissioning of equipmentProblem evaluation on specific...

  • Field Service Technician

    1 week ago

    Cape Town, South Africa Mirror Images Full time

    Western Cape, CPT - CBD - R 13 000 - R 15 000 Monthly Cost To Company (Plus Fuel Allowance for business) An Office Automation company based in Cape Town, Airport Industria are currently seeking a Field Service Technician. Must have a minimum of 3 years’ experience as a Field Technician in the Office Automation space H.P. Copier experience is a...

  • Field Technician

    7 days ago

    Cape Town, South Africa O'Brien Recruitment Full time

    A well established organization based in Durbanville, Cape Town, is looking to employ a Field Technician to join the organization. - Strong knowledge and skills in repairs, maintenance, and installations of relevant equipment. - Capability to diagnose and troubleshoot technical issues effectively. - Efficiently attend to assigned calls within specified...

  • Field Technician

    3 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    We are seeking a highly skilled and motivated Field Technician to join our esteemed team. This pivotal role involves the servicing, troubleshooting, and repair of CNC router machines at client locations. When not engaged in fieldwork, the technician will contribute to manufacturing and operational activities within our workshop. A robust understanding of CNC...

  • IT Field Support Technician

    3 weeks ago

    Cape Town, Western Cape, South Africa Stepco Recruitment Full time

    This role is for a field technician to use his home as a based to service our clients in the greater Cape Town area. doing site visits around the Western Cape Region. A company vehicle will be provided for the site visits.The description of duties are as follows:RequirementSkilled junior to mid-level IT support technicianAt least 3 years' experience of...

  • Field Service Technician

    4 weeks ago

    Cape Town, Western Cape, South Africa RMG Recruitment Full time

    We are seeking a qualified Field Service Technician with the following requirements:Must be fluent in AfrikaansMust have driver's licenseMechanical or Mechantronic EngineerExperienced in end-user repairs and/or technical selling of vacuum pumps, water pumps, compressors, valves, Measuring Instrumentation, Leak Detectors or other Industrial equipment selling...

  • Field Service Technician

    1 week ago

    Cape Town, Western Cape, South Africa RMG Recruitment Full time

    We are seeking a qualified Field Service Technician with the following requirements:Must be fluent in AfrikaansMust have driver's licenseMechanical or Mechantronic EngineerExperienced in end-user repairs and/or technical selling of vacuum pumps, water pumps, compressors, valves, Measuring Instrumentation, Leak Detectors or other Industrial equipment selling...

  • Field Service Technician

    12 hours ago

    Cape Town, Western Cape, South Africa A triple A Recruitment Full time

    Field Service Technician /On-Site ResourceWestern CapeField Service Technician /On-Site ResourceR35 000 per month maximumJob Title: Field Service Technician /On-Site Resource (Western Cape)Description:This is a dual role that combines the responsibilities of a Field Service Technician (FST) and an On-Site Resource. The position requires occasional callouts...

  • Field Support Technician

    7 hours ago

    Cape Town, Western Cape, South Africa A triple A Recruitment Full time

    About the RoleWe are seeking an experienced Field Support Technician to join our team. The successful candidate will be responsible for providing technical support and maintenance to Audio-Visual systems in various client sites.Key Responsibilities:Meeting & Event Support: Assist with equipment setup, testing, and standby support for meetings, presentations,...

  • IT Field Technician/Engineer

    4 weeks ago

    Cape Town, Western Cape, South Africa Stepco Recruitment Full time

    This role is for a field technician to use his home as a based to service our clients in the greater Cape Town area. This position will involve 2 hours every morning at our client offices in Tyger valley and from there doing site visits around the Western Cape Region. A company vehicle will be provided for the site visits.The description of duties are as...

  • IT Field Technician

    1 week ago

    Cape Town, South Africa TradeLink Retail Systems Pty Ltd Full time

    Urgently looking for an IT Field Technician based in Cape Town. **Requirements**: Matric certificate CompTIA A+ / N+ / Relevant IT qualification 3 - 5 Years experience in a similar role MUST HAVE OWN RELIABLE VEHICLE!!!!! **Job Types**: Full-time, Permanent Pay: R12 000,00 - R13 000,00 per month

  • Field Technician-micros Cape Town

    1 week ago

    Cape Town, South Africa AdaptIT Full time

    **Listing reference**: adapt_000126**Listing status**: Online- **Position summary** **Industry**:IT & Internet - **Job category**:Hospitality, Hotel, Catering, Tourism and Travel**Location**:Cape Town - **Contract**:Permanent**EE position**:No**About our company** - A provider of leading specialised software and digitally-led business solutions that assist...

  • IT Field Technician

    4 weeks ago

    Cape Town, South Africa TradeLink Retail Systems Pty Ltd Full time

    Urgently looking for an IT Field Technician based in Cape Town **Requirements**: Matric certificate CompTIA A+ / CompTIA N+ / Relevant IT related qualification 2 - 5 Years in a similar role POS experience in a similar role MUST HAVE OWN RELIABLE VEHICLE!!!!!! **Job Types**: Full-time, Permanent Pay: R12 000,00 - R13 000,00 per month Work Location: In...

  • IT Field Technician

    5 days ago

    Cape Town, South Africa TradeLink Retail Systems Pty Ltd Full time

    Urgently looking for IT Field Technicians based in Cape Townto start immediately. **Requirements**: Matric certificate CompTIA A+ / CompTIA N+/ Relevant IT qualification 1 - 3 Years experience in a similar role MUST HAVE OWN RELIABLE VEHICLE!!!! **Job Types**: Full-time, Temporary Contract length: 3-4 months Pay: R11 000,00 - R12 000,00 per month

  • Field Service Technician

    7 days ago

    Cape Town, South Africa TechnipFMC Full time

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...