IT and Systems Support

4 days ago


Durban, South Africa Futurelink Global Recruitment Full time

**Introduction**

Our client, based in Durban, is looking for an IT and Systems Support individual to join their team.

**Duties & Responsibilities**

User support: provide first-level technical support to South Africa, UK, & Spain hubs. Assisting with hardware and software issues, troubleshooting, and resolving technical problems.

Hardware maintenance: assist in the installing, configuration, and maintenance of computer hardware, CCTV equipment, peripherals, and network devices. Repairing and replacing equipment where and if needed.

Network support: assist in the maintenance and monitoring of the company’s network infrastructure, including routers, switches, and access points.

Service: maintain professional relationships with all third parties and internal team members.

Asset management: maintain accurate hardware and software inventory records, IT procedures, and user guides. Maintaining and updating technical documentation regularly.

Training: provide systems and hardware training to fellow employees, as well as training on network security and the best computer usage practises.

Collaboration: collaborate with the IT & Systems Lead to identify and implement process improvements and technology upgrades.

**Desired Experience & Qualification**

Matric.

CompTIA A+, Network+, Server+ (or equivalent).

Minimum 2-3 years’ experience in a similar IT support role.

SQL view/query writing knowledge - intermediate level.

Good working knowledge of computer hardware, operating systems (Windows10/11/Server), Microsoft 365, Active Directory and Azure.

Strong problem-solving and communication skills.

**Interested?



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