Ecommerce Customer Support Associate
2 weeks ago
Headquartered in Sandton, South Africa, Core Group is devoted to provide innovative, high quality, high value products to customers in electronic consumer products, to improve people’s lives. We are looking for an eCommerce Customer Support Associate to join our dynamic eCommerce team.
**ABOUT THE ROLE**:
- Excellent customer query-solving skills
- Payment Queries - Solve customer queries on payments related to online orders
- Refunds - Solve customer queries related to refunds.
- Gift Card & Coupons Queries
- Customer Service
- E-commerce order & delivery queries
- Operational administration
**ABOUT YOU**:
- Matric and 5+ years experience in e-commerce and digital marketing-related position.
- Bachelor's degree in digital marketing or business science.
**Key Competencies**:
- Customer Experience/Customer Focus approach.
- Product and ecosystem knowledge.
- Process skills, Understanding of e-commerce operating systems.
- Understanding of warehousing and logistics operations.
- Basic digital marketing skills.
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