Operations Specialist: Onsite

1 month ago


Brackenfell, South Africa BCXP Full time

Structure, Grade & Reporting Job grade/level S6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Senior Manager M4 Span of Control 0
Core Description
Execute operational coordination, reporting, financial management and control for projects, preventative maintenance, and cabling services.
Work with Business Partners to understand customer requirements and ensure fulfilment of the customer requirements and contracted service levels. Key Deliverables / Primary Functions
Field Management Develop and manage vendor contracts Ensure SLA adherence & compliance with Preventative Maintenance (PM’s) and Site Audit schedules Identify & Implement GAP analysis in services offered to Clients
Field & Region Support Diagnose and resolve software & hardware incidents Accountable for Problem Analysis Maintains superior customer service Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Provision of remote training to support resources and clients Maintain personal knowledge through training and knowledge of all external & internal trends and processes Manage various Retail, IT & Cabling projects for Africa Clients
Repairs Monitor flow of repairs across all departments and drive cost saving initiatives
Stock Control/ Audit Stock levels Ensure cross-border stock & logistics management processes are in place and adhered to Work closely with freight companies & logistics controllers Functional Skills
Good organizational and administrative skills
Strong reporting skills. Knowledge in retail maintenance and support of POS
Knowledge and adherence to company policy and procedures
Knowledge of the hardware deployed by the customer
Good knowledge of a range of Microsoft operating systems Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Decision Making 5. Handling Pressure 6. Communication and Impact Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology OR Grade 12 with 7 years experience Experience
3-5 years experience in ICT Operations Certifications / Professional Registration MCSE COMPTIA A + Certification will be advantageous Special Requirements/ Employment Condition Valid Drivers license Own vehicle Work Characteristics Office Based Billable



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