Accounts Manager

4 months ago


Claremont, South Africa WNS Global Services Full time

**Job Title: Account Manager**

We are seeking a dynamic and experienced Account Manager to join our team. As an Account Manager, you will be the primary point of contact for our clients, responsible for building and maintaining strong relationships, understanding their needs, and ensuring their satisfaction with our products and services. You will collaborate closely with internal teams to deliver solutions that align with client objectives and drive business growth.

**Key Responsibilities**:
1. **Client Relationship Management**: Cultivate strong relationships with clients, understanding their goals, challenges, and needs. Serve as their trusted advisor and advocate within the company.

2. **Account Growth**: Identify opportunities for account growth and expansion by upselling additional products or services that meet client needs and objectives.

3. **Project Coordination**: Collaborate with internal teams to ensure timely and successful delivery of projects, acting as the liaison between clients and the company.

4. **Problem Resolution**: Address client concerns or issues promptly and effectively, working to find solutions that meet both client and company needs.

5. **Performance Analysis**: Monitor account performance and provide regular reports and updates to clients, highlighting successes and areas for improvement.

6. **Market Insight**: Stay informed about industry trends, competitive landscape, and market opportunities, providing valuable insights to clients and internal teams.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in account management or sales, preferably in the [industry].
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
- Proficiency in CRM software and Microsoft Office suite.

**Benefits**:

- Competitive salary and bonus structure.
- Comprehensive health benefits package.
- Opportunities for professional development and career advancement.
- Dynamic and inclusive work environment.

**Salary**: From R25 000,00 per month

**Education**:

- Certificate (preferred)

Ability to Commute:

- Claremont, Western Cape (required)

Ability to Relocate:

- Claremont, Western Cape: Relocate before starting work (required)



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