Fleet Card Business Support

4 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To provide specialist advice and support in the development and implementation of product development, planning and associated service delivery processes, methods and techniques; enabling the provision of sound product development expertise.

**Job Description**:

- Product Enhancement: Remain abreast of industry standards to identify new product opportunities.
- Risk and Control: Continuously review product processes to identify areas of real and potential risk within the Product.
- Product Analysis: Review Product process to continuously look for enhancements within the product process.
- Stakeholder Management: Manage relationships with critical stakeholders such as tech, operations, channel etc to ensure optimal product delivery end to end.

Key accountabilities

Accountability: Strategy and Planning
- Define, agree, and embed a clear strategy and framework for third party/ partnership

management.
- Define, agree and embed in collaboration with Product, Operations and Finance to ensure innovation, Product distribution & technical support as well are cost efficiencies are carefully

considered and executed prior to onboarding 3rd parties.
- Define the third-party service model to ensure the effective end to end management of

partners from on boarding to production and exit planning is well embedded across the

business.
- Review and present business cases underpinning strategic value for partnering for service

provision or market expansion purposes.

Accountability: Partner Management and Review
- Drive Partner engagements and strategic reviews to build deep mutually beneficial

relationships and consistently review the value of each partnership.
- Ensure that regular review meetings are held across the partnership landscape and that key

SLA items such as BCM, incident management, compliance feedback, etc. is embedded.
- Ensures that a process is in place to measure and track KPIs regularly measures both supplier

against the SLAs term and conditions
- Contract and communicate the outcomes to the supplier performance management team for

holistic view.

Accountability: Partner Management and Review
- Ensure that 3rd Party management SLA’s and FOO’s are in place and in accordance with the Group Procurement Policy. All 3rd party agreements must in place such as (Sanral, Striata, Gemalto, Idemia, DSV,
- Regular engagement regarding the payments, e-tags not booked back to SANRAL, stock management control. Inclusion of team leaders that are responsible for the stock control in order to provide adequate feedback.
- Compliant - regular meetings are held to address the above and relevant stakeholders from Fleet Card are also present to account for their areas
- STRIATA - Ensure FOO in place, part of Group Procurement
- Regular engagement regarding statements, new opportunities, fee increase letters, communication to customers and new client engagement strategies
- BILATERAL AGREEMENTS - Ensure that Bilateral Agreements in place for all banks and new agreement are signed with revised fees.
- Compliant - engagement with relevant Banks to take place when bilateral contracts expires
- Regular engagement with regards to the card embossing process. Monthly meetings are held to address any concerns or issues. Stock and stationery (envelopes and card carriers) ordering

Compliant - Regular meetings held with both embossers
- Regular communication with our delivery vendor with regards to the delivery of packages from Absa Fleet Card. Monthly meetings to be held to ensure smooth operation within SLA
- Tender management
- Regularly assist with tender support with Fleet Card product offering and submission perspective, and ensure the pricing is in line with approved pricing matrix. Ensure that tenders are flagged 3 months prior end of tender. Where necessary discuss extension of tenders, expiry dates and understanding of the conditions of tender in detail

Accountability: Risk Management
- Ensure that required regulation and compliance policy is applied as appropriate, e.g.

Introducer policy, KYC etc.
- Own the portfolio audit points and remediation or improvement actions
- Ensure that all contracts have addendums were necessary
- All legal agreements to be filed appropriately for audit and compliance purposes
- Oil Companies: Ensure that agreements, addendums are in place
- Manage miscellaneous cards addendums and ensure filing is done properly and has ease of access in line with record keeping management

Accountability: People Management
- Pursue own development to increase personal effectiveness, acknowledging strengths and areas of development.
- Create sense of

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