Card Operations Consultant

2 weeks ago


Johannesburg, South Africa Job Crystal Full time

-South Africa, Gauteng

***
- Market Related

**Area**: South Africa, Gauteng

**Sector**: All
Posted: 19 February 2024

**Job Details**:
A digital bank with a strong entrepreneurial identity and a high-performance culture is looking for a Card Operations Consultant to perform many functions daily, ranging from investigating and remediating of card transaction disputes logged by customers, remediation of transaction exceptions due to outages, settlement balancing and reconciliation and manual processing of related financial transactions. All the functions to be executed with the focus to provide excellent customer service to bank customers, participant banks, and internal customers and to avoid any financial loss to the Bank.

Location: Johannesburg, South Africa

**DUTIES AND RESPONSIBILITIES**
- Ensure that the Card environment meets its goals and operates efficiently and effectively in line with the internal and external customer / client expectations and agreed SLA’s
- Comply with operating processes to ensure quality, accuracy and operational targets/SLAs are met.
- Support to remedy service breakdowns and to maintain the highest level of customer service and prevention of financial loss
- Monitoring of feedback and quality controls of all queries, escalations, and complaints.
- Maintain confidentiality and integrity of customer
- Resolution of exceptions daily, to avoid all unnecessary financial loss.
- Ensure that all process changes and new processes implemented are adhered to.
- Adhere to the policy frameworks related to payment processing to ensure accurate financial transaction processing, i.e., customer refunds and any other financial journal processing.
- Accurate MIS to be maintained to contribute to overall capacity planning and SLA tracking and management.
- Limit / prevent all potential losses to the bank by ensuring that laid-down instructions are adhered to in all areas of operations.
- Ensure that all Visa rules and regulations related to card disputes are understood and adhered to.
- Build and maintain sound, supportive working relationships with internal and external stakeholders
- Ensure timeous logging of any operational incidents to ensure prompt remediation, reducing customer impact and possible financial loss

Payment Operations Product Suite:

- Debit Card
- PnP
- Visa

**REQUIREMENTS**
- Minimum Matric.
- Demonstrable problem-solving skills.
- Excellent stakeholder and people skills.
- Analytical skills
- Ability to work under pressure
- Ability to use initiative
- Lateral thinking abilities
- Accuracy and ownership
- Team player
- Decision Making
- Time Management
- Assertiveness
- Good communication skills, verbal and written
- Excellent MS Office Suite Skills - good Excel skills
- Knowledge of Card transaction flows



  • Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full time

    **Requirements**: - A Relevant diploma, certificate or completed training courses - D365 knowledge will be advantageous - Advanced Excel - Experience in query resolution and exception handling - Good organizational and administrative skills - Stock Management experience required **Responsibilities**: - Monitoring of cards stock level at kiosks, warehouse...


  • Johannesburg, South Africa Excellerate Full time

    **Job Purpose**: Maintains a positive image of the company through management of the information desk during mall trading hours. Liaise with customers at the info desk or via telephone in a welcoming, pleasant and courteous manner. Assumes overall responsibility for efficiently transferring daily knowledge of shopping centre activities to customers. Advises...


  • Johannesburg, South Africa Nedbank Full time

    **Requisiton Number and Contact Details** - REQ # 125932- Talent Acquisition Consultant - Ezekiel Dube- Location - Sandton- Closing Date 12 May 2023- Job Family- Finance - Career Stream- Accounting - Leadership Pipeline- Manage Self: Professional **Job Purpose** - To generate; analyse and report reliable; meaningful financial and non-financial information...


  • Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: The consultant will provide administrative, client and membership services within Intermediary Services and across the Life Operations business. The purpose of the role is to create a client experience that feels convenient, effortless and personal. It must feel bespoke to the client. Will work in shifts that will be rotated amongst...


  • Johannesburg, South Africa Nedbank Full time

    **Job Req** - 131592- Closing Date- 14 February 2024- Location- Sandton- Talent Acquisition Consultant- Poppy Mlotshwa**Job Purpose** - We are looking for a Relationship Manager: Card Acquiring Amex to acquire and deliver Amex Acceptance by providing great client experiences and understanding client business needs.**Responsibilities**: - Deliver on all...


  • Johannesburg, South Africa Nedbank Full time

    **Job Requisition Details** - REQ#128210- Location: Johannesburg, Gauteng- Closing Date: 1 September 2023- Talent Acquisition: Bongiwe Mchunu- Job Family- Finance - Career Stream- Strategic - Leadership Pipeline- Manage Self: Technical **Job Purpose** - To create and compile management and strategic plans and reporting; that aligns to the strategic intent;...


  • Johannesburg, South Africa Nedbank Full time

    **Job Requisition Details** - REQ#128211- Location: Johannesburg, Gauteng- Closing Date: 1 September 2023- Talent Acquisition: Bongiwe Mchunu- Job Family- Finance - Career Stream- Strategic - Leadership Pipeline- Manage Self: Technical **Job Purpose** - To create and compile management and strategic plans and reporting; that aligns to the strategic intent;...

  • Operations Consultant

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Johannesburg, South Africa The Recruitment Council Full time

    Our Client is on the hunt for an individual to take on the role of an Operations Consultant, supporting the Chief Operations Officer in all business operations of the business. Main duties will be Finance, Human Resources, Marketing, Corporate Governance, IT and Office Administration. This person will play a vital role in supporting the operational...


  • Johannesburg, South Africa PlaceTalent Full time

    **Summary**: - To be responsible for the administration and management of all departmental vendor job cards, invoicing, and payment approvals. - To be responsible for maintaining all power asset data in system *** **Education**: - Business Administration/Management-related qualification **Skills/Experience required**: - At least two years work...


  • Johannesburg, South Africa Nedbank Full time

    **Req Number** - 129803**Closing Date** - 21 November 2023**Location** - 135 Sandton**Cluster** - Total Bus Banking and Retail**Job Purpose**Responsibilities**: - To acquire new to Nedbank clients while driving sales process from scoping, lead generation, proposing closing and onboarding.- Network within Nedbank’s established silo’s and product houses...


  • Johannesburg, South Africa The Payments Association of South Africa (PASA) Full time

    The Payments Association of South Africa (PASA) is building its capacity for payments knowledge in the banking and financial services industry. This role will form part of our plan to instill in-depth knowledge of the payments industry on our successful incumbent while adding significant value to the operations and risk department. **Duties**: Card and...


  • Johannesburg, South Africa Managed People Solutions Full time

    **Managed People Solutions** is looking to hire an **Outbound Telesales Consultant** for a well known liquor Company based in **Wyberg, Johannesburg.** **Responsibilities** - Effectively execute outbound telesales procedures in accordance with the SOP on outbound telesales procedures - Order taking and processing - Action specified tasks from cycle brief or...

  • Sales Consultant

    2 days ago


    Johannesburg, South Africa AIM Personnel Services Full time

    **Sales Consultant** - Johannesburg - R18,000 plus commission. Petrol card and cell allowance **Job Types**: Full-time, Permanent **Salary**: R18,000.00 - R18,500.00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)


  • Johannesburg, South Africa AIM Personnel Services Full time

    **Junior Sales Consultant** - Johannesburg - R10,000 plus commission. Petrol card and cell allowance. **Job Types**: Full-time, Permanent **Salary**: R10,000.00 - R10,500.00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)


  • Johannesburg, South Africa PlaceTalent Full time

    **Education**: - ** Business Administration/Management-related qualification** **Skills/Experience required**: - At least 5 years work experience in the telecoms industry and 10 years overall working experience, which includes Cost Accounting experience. - ** Technical Competencies: Computer literacy, e.g., MS Office suite; Supplier Portal, Cost...


  • Johannesburg, South Africa Nedbank Full time

    **Job Requisition Details** - REQ#128209- Location: Johannesburg, Gauteng- Closing Date: 01 September- Talent Acquisition: Bongiwe Mchunu- Job Family- Project, Process and Product - Career Stream- Product - Leadership Pipeline- Manage Others **Job Purpose** - To develop and manage digital communications across client journeys for all card acceptance...

  • Operations Coordinator

    14 hours ago


    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for an Operations Coordinator for Johannesburg, South Africa. **Responsibilities of this Post**: Executes job costing & work in progress. Administrates the process for new suppliers/procurement. Generates work in progress reports & credit note reports from the system for review. Conduct daily cash-up & credit card reconciliation...


  • Johannesburg, South Africa Professional Career Services Full time

    Employer DescriptionEngineering Consulting company specializing in designing, installation, maintenance, and repair of air conditions.Job DescriptionYour duties will encompass:Develop and manage departmental goals and risks.Assess the scope of work of each new job/project to determine capacity and capability to tender.Define project scope, goals,...

  • Accountant / Bookkeeper

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Johannesburg, South Africa Marvel Placement Consultant Full time

    Marvel Placement Consultant’s job vacancy, Career and Recruitment Job title : Accountant / Bookkeeper jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Accountant / Bookkeeper We are currently recruiting for either an Accountant or Bookkeeper for an Advertising...

  • Accountant / Bookkeeper

    Found in: beBee S ZA - 3 weeks ago


    Gauteng, Johannesburg, South Africa Marvel Placement Consultant Full time

    Marvel Placement Consultant’s job vacancy, Career and Recruitment Job title : Accountant / Bookkeeper jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Accountant / Bookkeeper We are currently recruiting for either an Accountant or Bookkeeper for an Advertising...