Controller / Scheduling Administrator

16 hours ago


Nelspruit, South Africa Ingenious Personnel Full time

The purpose of this position is to assist the Aftermarket Admin Supervisor, Field Service Team Leaders and team of technicians / mechanics to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer oriented service and to implement and uphold actions in line with company strategic vision.

**Key Performance Areas**:

- Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers
- Processing of Service Agreements (as and when required)
- Overall responsibility to schedule, plan and communicate technicians / mechanics service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns
- Invoice Processing, creating order numbers and record keeping
- Ensuring that team achieves predetermined targets
- Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
- Assisting product support engineer / foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
- Providing scheduled (monthly, weekly and daily) reports as requested by department manager, admin supervisor and / or product support engineer / foreman.
- General administration

**Required Knowledge Skills & Education**
- Grade 12 / Matric + min 3 years relevant experience scheduling technicians
- Advanced / Expert Computer literacy in MS Outlook, Word and Excel
- Experience working on the Kerridge system
- Maintaining and updating information on database
- Tertiary qualification in business administration
- Code 8 driver's licence

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Scheduling: 1 year (preferred)
- Customer Service: 1 year (preferred)



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