Assistant Head Guide

7 months ago


Kruger National Park, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is now seeking an Assistant Head Guide for a busy lodge based in the heart of the Kruger National Park. We are seeking a passionate and experienced individual to assist the Head Guide in overseeing, training, and ensuring exceptional guest experiences through guided game drives, interpretive bush walks, and more. If you are a nature enthusiast with a dedication to excellence, this role offers you the chance to immerse yourself in the heart of the African bush.

Key Focus Areas:
Safari Experience:

- Assume responsibility for the Guides and Safari department in the absence of the Head Guide.
- Efficient allocation of game drives, back-up drives, and stand-by duties.
- Ensure safe handling and proficiency of departmental firearms.
- Oversee vehicle maintenance and workshop operations.
- Active participation in lodge social media platforms.
- Effective incident management during emergencies.

Training, Development & Mentorship:

- Mentor, train, and guide the team towards achieving required qualifications.
- Develop team members, including NJM Students/Trainee Field Guides.

General Service & Guest Care:

- Collect and communicate guest information prior to arrival.
- Record and act on guest preferences.
- Report guest complaints to the Head of Department/Management.

Requirements Qualifications and Skills:

- FGASA Level 2 and Full Trails Guide qualifications.
- ARH and Rifle Proficiency, First Aid Level 2, Driver's License, and Pr-DP.
- Previous experience as Senior Guide or Assistant Head Guide.
- Proficiency in planning, budgeting, and departmental administration.
- In-depth knowledge of applicable property and company procedures.
- Exceptional communication skills, both written and verbal.
- Positive team player with enthusiasm and emotional control.
- Excellent time management, self-discipline, and problem-solving skills.
- Proactive, adaptable, and flexible with creative flair.
- Committed, loyal, and able to work under pressure.
- Possess people skills, patience, and care.
- Strong leadership skills with a passion for development and skills transfer.


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