Customer Service Agent
2 weeks ago
**Renumeration**
R8 500 - R11 000
A n exciting opportunity for a Customer Service Agent has become available within a leading insurance company. They are an underwriting managing agency specialising in mobile device and tech insurance. They are fast expanding and looking for a technically savvy, people person to join their team in the customer contact centre in Cape Town CBD. This position reports to the Customer Service Call Centre Manager.
**Job Purpose**:To support the Claims Department Call Centre through accurate, efficient, and timeous answering calls, handling queries within various SLAs, SOPS Turnaround times
**Skills & Competency Requirements**
- Grade 12/NQF4
- Basic Computer Skills
- Strong phone contact handling skills and active listening
- Well versed in Business English (written and verbal)
- Communicates clearly and reasons logically
- Customer Service Orientation
- Respects and works well with others
- Operates as a team player
- Prioritizes, follow-up and orders work in a methodical manner
- Conscientious - meets deadlines and pays attention to detail to ensure quality
- Displays integrity and honesty
- Is meticulous and organized
- Able to deal with time pressure and maintains a level head
- Analytical of nature
**Duties and Responsibilities**
- Query receipt and resolution
- Call Management
- Customer Service
- Attend to telephone queries from Insureds
- Attend to all ad hoc tasks when required
- Check that all documents required for the claim are on the claim file
- Request outstanding documentation from the client.
- Attach documents to the claim
- Update UW on device detail changes
- Data maintenance - ensuring system data remains updated and relevant
**JOB SPECIFICATION**:
- Query receipt and resolution
- Call Management
- Customer Service
- Attend to telephone queries from Insureds
- Attend to all ad hoc tasks when required
- Check that all documents required for the claim are on the claim file
- Request outstanding documentation from the client.
- Attach documents to the claim
- Update UW on device detail changes
- Data maintenance - ensuring system data remains updated and relevant
**Primary purpose of the job**
To support the Claims Department through accurate, efficient, and timeous processing claims within various SLA’s, SOPS Turnaround times
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