Customer Service Agent

2 weeks ago


Bloubergstrand, South Africa Believe Resourcing Full time

**Renumeration**

R8 500 - R11 000

A n exciting opportunity for a Customer Service Agent has become available within a leading insurance company. They are an underwriting managing agency specialising in mobile device and tech insurance. They are fast expanding and looking for a technically savvy, people person to join their team in the customer contact centre in Cape Town CBD. This position reports to the Customer Service Call Centre Manager.

**Job Purpose**:To support the Claims Department Call Centre through accurate, efficient, and timeous answering calls, handling queries within various SLAs, SOPS Turnaround times

**Skills & Competency Requirements**
- Grade 12/NQF4
- Basic Computer Skills
- Strong phone contact handling skills and active listening
- Well versed in Business English (written and verbal)
- Communicates clearly and reasons logically
- Customer Service Orientation
- Respects and works well with others
- Operates as a team player
- Prioritizes, follow-up and orders work in a methodical manner
- Conscientious - meets deadlines and pays attention to detail to ensure quality
- Displays integrity and honesty
- Is meticulous and organized
- Able to deal with time pressure and maintains a level head
- Analytical of nature

**Duties and Responsibilities**
- Query receipt and resolution
- Call Management
- Customer Service
- Attend to telephone queries from Insureds
- Attend to all ad hoc tasks when required
- Check that all documents required for the claim are on the claim file
- Request outstanding documentation from the client.
- Attach documents to the claim
- Update UW on device detail changes
- Data maintenance - ensuring system data remains updated and relevant

**JOB SPECIFICATION**:

- Query receipt and resolution
- Call Management
- Customer Service
- Attend to telephone queries from Insureds
- Attend to all ad hoc tasks when required
- Check that all documents required for the claim are on the claim file
- Request outstanding documentation from the client.
- Attach documents to the claim
- Update UW on device detail changes
- Data maintenance - ensuring system data remains updated and relevant

**Primary purpose of the job**

To support the Claims Department through accurate, efficient, and timeous processing claims within various SLA’s, SOPS Turnaround times



  • Bloubergstrand, South Africa Marriott International, Inc Full time

    **Job Number** 23051464 **Job Category** Rooms & Guest Services Operations **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company...

  • Service Architect

    4 weeks ago


    Bloubergstrand, South Africa Content+Cloud Full time

    Are you our missing link? We have a unique opportunity for a Service Architect to join Sipcom, our fast-growing telecommunications and digital transformation organisation. Acquired by the Content+Cloud group in 2021, the company is going from strength to strength and is looking to expand their footprint further. As our organisation grows, so will your...


  • Bloubergstrand, South Africa Quark Expeditions Full time

    We carry the spirit of the great explorers, we Go Bold, we Go Together and Go for New. Polar travel is Quark Expeditions, and all of us at Quark Expeditions are committed to creating and delivering life-changing experiences for our clients. We draw on our unparalleled polar expertise to profoundly transform people’s sense of themselves — and of the world...


  • Bloubergstrand, South Africa Kaelo Full time

    Company Description **About Kaelo** Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and...


  • Bloubergstrand, South Africa Believe Resourcing Full time

    Location: Cape Town Salary: R15,000 About Our Client Our client does one thing - make lives better, one interaction at a time. They are a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. The Role Performs quality assurance tasks and...

  • Sales Trainer

    1 month ago


    Bloubergstrand, South Africa Lead Capital Group Full time

    Purpose of the Role As a sales trainer you would help employees of the organization to improve their sales skills to boost company performance. Typical job duties involve identifying areas of improvement, developing training programs, onboarding new salespeople, leading training activities and providing assistance for specific issues. This individual must...


  • Bloubergstrand, South Africa AirAgents Full time

    **Reservations Consultant - Cape Town (Bloubergstrand)** We are an established short-term rental agency based in Bloubergstrand. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals along the West Coast and Atlantic Seaboard. As we expand our property portfolio, we would like to welcome a hardworking and goal orientated...

  • Guest House Manager

    1 month ago


    Bloubergstrand, South Africa Atlantic Oasis Guest House Full time

    4* Guest House which consists of 10 bedrooms, Bed & breakfast. 6 Self Catering Apartments all within the area **Responsibilities** - Day to Day operation - Breakfast preparation and service - Working with selected travel agents for booking rooms at our property - Making sure rooms are ready for Arrival ( room inspection) - Welcoming guest to the guest...

  • Aviation Coordinator

    4 weeks ago


    Bloubergstrand, South Africa Travelopia Full time

    **We are recruiting an Aviation Coordinator to join Travelopia, working with a globally based team!** Travelopia is the world’s leading collection of experiential travel brands, we have a global footprint, with key offices located in the UK, USA, Canada, South Africa and India, with over 2,500 colleagues across 30 countries worldwide. Our diverse...

  • Steward/ess

    3 weeks ago


    Bloubergstrand, South Africa Crew Life at Sea Full time

    Job Summary: We are currently seeking dedicated and service-oriented individuals to join our cruise ship team as Stewards/Stewardesses. As a Steward/Stewardess, you will play a crucial role in ensuring the cleanliness, comfort, and satisfaction of our guests on board. Your attention to detail, excellent customer service skills, and ability to work in a...


  • Bloubergstrand, South Africa Marriott International, Inc Full time

    **Job Number** 23088727 **Job Category** Rooms & Guest Services Operations **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all...


  • Bloubergstrand, South Africa Smerno Table Bay Full time

    We are looking for young dynamic & enthusiastic sales persons preferably with technical acumen, a passion for customer service excellence is key. **Requirements**: - Proven retail sales experience. - Basic understanding of sales principles and customer services practices. - Proficiency in communication verbal and written. - Outstanding communication and...

  • Waxitologist

    4 weeks ago


    Bloubergstrand, South Africa WAXIT Full time

    We are seeking WAXITologists who are friendly, well-spoken and detail orientated and who thrive under pressure. You must LOVE waxing only! If you want to help people out of their hairy situations and know how to take clients from fuzz to flawless, join us! **Responsibilities**: As a WAXITologist you will be a true brand ambassador representing customer...


  • Bloubergstrand, South Africa Believe Resourcing Full time

    **Ignite innovation, shape the future, and join the ICTS Team at one of South Africa's leading universities.** Are you experienced in providing highly specialized technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable...

  • Sales Assistant

    4 weeks ago


    Bloubergstrand, South Africa Sheraton Textiles Holdings Full time

    **SHERATON TEXTILES HOLDINGS PTY LTD** Designers and Manufacturers of fine household linen & accessories since 1920. Based in Diep River, Cape Town, South Africa Sheraton Textiles Holdings (Pty) Ltd is a **South African manufacturing company that produces merchandise that has developed over the years into a trusted, sought-after brand.** The Sheraton...


  • Bloubergstrand, South Africa Believe Resourcing Full time

    **Job Title**:IT Sales Representative **Job Type**:Permanent Position **Location**:Cape Town, Observatory **Salary**:R14,500 per month + commission **Start Date**:Immediately **About The Client**: Our client is a South African IT company that provides managed IT services, cybersecurity solutions, cloud services, and digital transformation solutions to...

  • Data Manager X1

    1 month ago


    Bloubergstrand, South Africa Synexa Life Sciences Full time

    **JOB PURPOSE** The primary objective of the Data Manager is to provide a professional yet personal approach to scientific and business data management. Furthermore, to ensure high quality scientific and customer service delivery via effective and efficient operations in data management systems and processes. **MAIN AREAS OF RESPONSIBILITY** - Ensure that...


  • Bloubergstrand, South Africa West Coast Personnel Full time

    Published - April 16, 2024 - Location - Bloubergstrand, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - R18 000 Per Month **Description**: **Networking and Technologies Specialist - Blouberg, Cape Town - R18 000 Per Month** We are currently seeking a Networking and Technologies Specialist wanting to seize...

  • Store Manager

    4 weeks ago


    Bloubergstrand, South Africa Sheraton Textiles Holdings Full time

    **SHERATON TEXTILES HOLDINGS PTY LTD** Designers and Manufacturers of fine household linen & accessories since 1920. Based in Diep River, Cape Town, South Africa Sheraton Textiles Holdings (Pty) Ltd is a **South African manufacturing company that produces merchandise that has developed over the years into a trusted, sought-after brand.** The Sheraton...

  • Sales Administrator

    4 weeks ago


    Bloubergstrand, South Africa The Moorings Full time

    **An exciting opportunity for a Sales Administrator to join our Yachts division working across various departments such Sales, Operations and Finance. Come join us in Travel.** The Yacht Sale Administrator is a key supporting role for yacht sales, operations and wider finance and compliance community. Sunsail, The Moorings and Leopard Catamarans are part...