Floor Customer Advisor

4 months ago

Pietermaritzburg, South Africa Jonsson Workwear Full time

We are obsessed with creating an exceptional experience for our customers. The Jonsson Workwear experience transcends traditional retail - we continually strive for brilliance. One of the ways we bring this vision to life is through our iconic Jonsson Workwear branches, each one offering the ultimate gateway into our world of workwear. No matter the job, industry or conditions our customers work in, we offer endless possibilities, equipping our customers with high-performance workwear that empowers them to perform at their peak.

Our Floor Customer Advisors are obsessed with serving our customers brilliantly and connecting them to our unique workwear solutions.

**The main responsibilities of the role include**:

- Gaining a complete understanding of our entire product offering.
- Building and maintaining strong relationships with new and existing customers.
- Understanding customer needs and connecting them to the right solutions.
- Ensure all our products are always well stocked and merchandised to the highest standard.
- Assist customers by preparing quotations for current and future orders.
- Following up efficiently and effectively with customers on everything related to their outstanding orders and quotations.
- Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
- Available to work on weekends when required.

**The experience we’re looking for**:

- Experience in a similar role focused on looking after customers.
- Well-spoken with an excellent telephone manner.
- Fluent in spoken and written English.

**The type of personality that will excel**:

- A “go-to” person on whom people can rely.
- Outstanding with people, possessing great communication skills.
- Someone who likes to get “stuck in”, and who has a sense of urgency to deliver agreed results.
- Passionate about excellence and attention to detail, follows up and follows through.

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