Service Advisor
5 months ago
**Duties**:
- Greet clients and provide first-rate service from car pickup through vehicle release.
- Identify and fix automotive problems based on the customer's description and the state of the vehicle.
- Convert client complaints into repair orders that personnel can actually perform.
- Order the required components from vendors and confirm that the technicians get them.
- Make certain that the automobile work delivered to clients satisfies the company's quality requirements.
- Provide consumers with an invoice and request payment for the services provided.
- Handle and address customer service grievances.
- Upkeep of client records and data entry into databases.
**Requirements**:
- Proven work experience as a Service Advisor or similar role
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal and communication expertise
- Strong organizational, decision-making and problem-solving skills
- Relevant training and/or certifications as a Service Advisor
Ability to commute/relocate:
- Pietermaritzburg, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (preferred)
**Experience**:
- Service Advisory: 4 years (preferred)
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