Reservations Consultant

6 months ago

Franschhoek, South Africa Classic Portfolio Full time

**Job Summary**

Classic Portfolio is a strategic marketing company offering innovative solutions to a collection of privately-owned, unique lodges & camps committed to Africa's future. With passion, purpose and integrity, we go down some remote and unknown paths, offering our expertise and guidance to our members ‐ a truly incredible collection of travel and conservation destinations in Africa. It's a fun and inspiring journey finding services and solutions for these vast and wild places with like-minded partners.

**Responsibilities and Duties**
- ATTENTION to details and STRONG admin skills.
- Answer phones as promptly as possible in a courteous professional manner.
- Input all reservations accurately into the computer system.
- To be fully conversant with all hotel rates, including rack, corporate and contracted.
- Endeavour to up-sell rooms whenever possible.
- To be responsible for the timely upkeep of the archives.
- Ensure that all reservations are handled efficiently through effective office operating system.
- Ensure that all reservations records are filed accurately and can be retrieved promptly.
- Ensure that all bookings for each day are checked prior to arrival for accuracy and confirmations.
- Ensure all reservations are tracked correctly for statistical purposes (codes).
- Ensure guest history files are used and utilized correctly.
- Knowledge of PMS - Res Request would be highly benificial.
- To have complete knowledge of all rooms, suites and hotel facilities, as well as local area competitors.

**Qualifications and Skills**

Minimum of 2 years experience in hotel industry and reservations is crucial.

**Salary**: R12,000.00 - R15,000.00 per month

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