Program Manager

4 days ago

Johannesburg, South Africa Orange Business Services Full time

**About the role**:
Excellence in Project / Program management is achieved when the leader of the Program delivers the results required by all stakeholders. This requires managing the many variables that occur, during the program lifecycle. The projects that a Program manager is responsible for are likely to be large and strategically important. While not complete the following responsibilities show the breadth of issues the project manager needs to manage. Ensure Project Managers assigned from various business units adhere to prescribed project governance.

Project Integration Management

Deliver to customers all facets of project / program performance, often exceeding their expectations. Represent Orange in a positive way and work with account management to build the relationship with customers to enable future business growth. Achieve customer deadlines. Take accountability for project performance. Ensure well defined plans are prepared and maintained in accordance with industry defined methodology. Manage the plan using the negotiated resources. Measure performance and take corrective action where necessary. Manage a change management process to provide change control.

Project Scope Management

Responsible for delivering the commercial outcomes as defined in the applicable business case, Conduct stakeholder analysis and provide the interface with all stakeholders, manage this interface and all expectations. Manage the interface between Orange, 3rd Parties and the customer. Liaise with the Orange business units and regularly report to the CBU Director. Manage varying end customer expectations both stated and unstated. Negotiate project conditions with the ordering organisation. Clarify definition of mandate, details of contract and manage contract variations.

Manage the relationship with internal and where applicable external customers to monitor and manage any changes to requirements or expectations. Ensure acceptance of project deliverables by stakeholder/customer/sponsor.
- **Project Time Management**:

- Monitor new planning techniques, incorporating as necessary. Use a formal process to estimate times for all activities, sequence them and then prepare the schedule. Control performance to meet the deliverables according to the schedule. Support other project managers in planning projects.

**Project Cost Management**
- Plan, allocate and manage budgets and P&L. Monitor cash flow. Anticipate and provide sufficient warming ahead of any deviations from budget. Provide tender support for estimating and bid process. Control the budget within the limits of the project specification and the amount released by the CBU Director through the contract. Seek approval from the CBU Director for any anticipated expenditure above the project budget.

**Project Quality Management**
- Establish quality requirements and manage project to ensure compliance. Ensure all variations are agreed, documented, and managed. Ensure a project information base is maintained through an approved project specification, regular reports and minutes, and a final report. Ensure all projects uses suitable work processes and where applicable suggest improvements to the line organisation. Incorporate change management methodology as required in projects. Use project health check and reviews as a way of objectively monitoring project performance. Monitor the effectiveness of processes, suggesting improvements where necessary to the process owner

**Project Human Resources Management**
- Use strategies to promote team effectiveness, morale and productivity. Ensure the team owns the goals of the project and they are willing to extend themselves to meet the goals. Act as the line manager of the team in longer or larger projects. Transfer knowledge to other project managers by coaching and mentoring, support competence development of team and of other Orange staff.

**Project Communications Management**
- Implement a communication strategy to inform all stakeholders, provide regular reports. Proactively seek new business while providing market information as to future business opportunities.

**Project Risk and Issue Management**
- Use risk/issue management to minimise cost, time and resource variations and deviations from schedule while delivering to the stakeholders’ confidence in the project.

**Project Procurement Management**
- Ensure the right competence is available in the project team, develop further competence as required. Manage third party equipment and suppliers as well as sub-contractors. Liaise and negotiate with line managers both locally and globally Ensure approval of resources from both the line organisation and the sponsor. Manage the resources, which may be people, equipment, or finances, according to the project plan. Ensure appropriate tools and competence to use them is available to the project team.

**Project Governance**
- Deploy a well-defined set of rules, procedures and policies as defined by the PMI and in accord

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