Operations Manager Telecommunications-jhb

1 week ago

Johannesburg North, South Africa Augment and Recruit Full time

POSITION

Operations Manager Telecommunications
- JHB

DEPARTMENT

Operations

REPORTING TO

Chief Operating Officer

**MAIN OBJECTIVE OF THE ROLE**

The Regional Manager is responsible for managing and evaluating the regions performance according to predetermined targets, key performance indicators (KPIs) and project timelines.

He/She will provide execution support to each region assigned across a broad range of functions, departments and structures providing seamless engagement between the

Effectively communicate functional department targets to the Central Operations Manager in a timely and clear fashion
- Report back on progress towards targets throughout the month
- Provide support to the regional manager at head office across all departments and functions to enable better and improved execution in the region
- Operations
- Installs
- Maintenance
- Projects
- Scheduling
- Head Office
- Stock & Procurement
- Health, Safety and Vetting
- Technical & Training
- Proactively manage changes in the regional scope, ensure that any change to the scope is documented and approved
- Identify potential crises, devise contingency plans
- Plan and facilitate effective regional updates and meetings
- Liaise with business partners including but not limited to Vumatel, Frogfoot, Evotel, Vumacam and SADV
- Direct reports will be to John Miller or any Executive member when required

**EDUCATION AND ATTRIBUTES**

**KEY COMPETENCIES**

**QUALIFICATION, EXPERIENCE**
- Problem solving skills
- Analytical skills
- Co-ordination skills
- Interpersonal skills
- Liaison skills
- Negotiation skills
- Decision making skills
- Presentation skills
- Conflict Management
- Facilitation skills
- Project management skills
- Time management skills
- Team working skills
- People management skills
- Communication skills
- Ability to lead a diverse project team
- Ability to work in high pace rapidly changing environment
- At least 15 years, 10 of which must be in telecommunications, customer service or project management.
- Finance related degree
- Account management experience advantageous
- Proven track record of delivering projects within defined timelines under high pressure
- Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
- Must be able to partner with other departments and contractors to achieve targets
- Customer management: tactful, resolute and committed to providing excellent customer service
- Ability to deliver technical presentations competently.
- Must be able to interfaces with customer “executive” level management on a regular basis
- Delivering results: ability to plan and organise self and work in order to achieve objectives and targets
- Maintain in-depth knowledge of product offering
- Ensure the region has sufficient capacity (technical teams) to achieve their set targets and objectives
- Available Technical capacity exceeds monthly target by at least 10%

33%
- Confirm regional operating capacity in all departments
- Maintain a report on the maximum operating capacity of each region

33%
- Continuously analyse operating performance and develop ways to improve efficiency
- Develop a set of KPIs to determine efficiency and performance

33%

**Broker Support between Head Office Functions and the Region**

**Weight: 30%**
- Ensure sure both parties (region & head office) are giving and/or receiving training and technical support
- All staff that require training and technical support receive it within agreed timeframes

33%
- Ensure sure both parties (region & head office) are giving and/or receiving health & safety support
- All staff & contractors have H&S audits within agreed timeframes allowed

33%
- Ensure sure both parties (region & head office) are giving and/or receiving stock on time and within agreed timeframes
- All stock is received within agreed timeframes and no stock shortages

33%

**Administration and Reporting**

**Weight: 20%**
- Keep a record of past reports and monthly performance metrics
- Able to produce detailed analysis of past regional performances

30%
- Reporting on department status
- Weekly
- Installations
- Maintenance
- Projects
- Monthly - Manco
- Reporting to be accurate, timeous and detailed

70%

**Irregular and ad hoc activities**
- Perform any other work-related duties and responsibilities that may be assigned from time-to-time by management.

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