Guest Relations Officer
2 months ago
**Date**:31 Oct 2024
**Location**: Emperors Palace, ZA
**Company**:Peermont Global (Pty) Ltd
**Job Purpose**
- To ensure that all guests’ requests are attended to and to handle all guest queries, VIP amenities and complaints, whilst maintaining Hotel policies and procedures, rules and regulations.**Qualifications**
- Formal Qualifications
**Minimum**:
- Grade 12
- A recognized PRISA Diploma/Communication Diploma
**Minimum Requirements**
- **Prior Experience**
- Minimum- At least 2 years’ experience in guest relations or similar
- Experience in Hotel and Food& Beverage will be an added advantage
- **Special Training**
- Minimum- Computer literate in MS Office essential.
- A foreign language will be an added advantage
**Main Resposibilites**
- Establish and maintain good relations between Emperors and its target markets by promoting Gaming as entertainment to new and existing customers in order to increase revenue and enhance guest experience
- Maintain a high standard of customer satisfaction & create a professional relationship with guests.
- Assist the Winners Circle department with guest functions.
- Promote the Winners Circle (Customer Loyalty Programme) and its benefits to guests.
- Assist with groups and complex promotions when required.
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