Salesforce CRM Administrator

3 weeks ago


Cape Town, South Africa Hobby Life Africa Full time

**Job description**

Hobby Life Africa is an Established distributor supplying imported general merchandise starting from plastic-ware, brush-ware, toys, pots for plants, decor and kitchen accessories and have been servicing the retail, wholesale, and cash/carry markets.

**Your Key Responsibilities**:

- Assist with daily administration tasks of the Salesforce platform.
- Manage user accounts, roles, and profiles.
- Assist with data management, including data imports and exports.
- Work with teams to understand their needs and configure Salesforce to meet those needs.
- Migrate obsolete workflow and process builder processes to Flows.
- Create, modify, and edit reports and dashboards to meet team reporting requirements.
- Troubleshoot technical issues and implement solutions.
- Stay current with Salesforce releases and make recommendations for platform enhancements.
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing to improve CRM overall performance and utilization.
- Enter Call cycles, check daily schedule.
- Check reps and customer interactions, score reps.
- Follow up on tasks, visits, and Instructions.
- Build report of customers, Reps, and products.

Professional skills and experience

**Requirements**:
Qualifications:
Salesforce certified administrator or Salesforce advanced administrator certification.

A bachelor's degree in computer science or information technology would be advantageous.

**Skills**:Knowledge of Salesforce/Skynamo, Microsoft packages

Excel, Word, Power Point and Outlook.

Knowledge/Experience:
2-3 years of experience in Salesforce administration or in a similar environment.

Other: Need to be able to work well under pressure.

**Salary**: R7,000.00 - R10,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/04/17



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