Digital Account Manager

2 weeks ago

Johannesburg, South Africa Staffaro Full time

We are seeking an experienced and knowledgeable Account Manager to service key
clients and help develop new client relationships. Account Managers perform a critical
role on our account service team. The Account Manager serves as the primary business
contact for the client and is ultimately responsible for client success and satisfaction. An
Account Manager will consistently provide excellent customer service to accounts,
oversee the implementation of advertising campaigns, and ensure the efficient
execution of marketing activities and projects. An Account Manager represents client
needs and goals within the organization ensures accurate communication of those
needs to the various departments within the agency. In addition, the Account Manager
will build positive relationships with clients and encourage new and repeat business
opportunities based on client needs.

**Principal Responsibilities and Duties**:
1. Responsible for all client communications and the efficient completion of client
deliverables on key accounts.
2. Facilitates client approvals on advertising, media buys, change orders and invoices
as well as managing overall campaign costs and payment collections when necessary.
3. Enables accurate and regular two-way communication between the client and agency
to ensure project success and manage client expectations.
4. Works closely with each department within the agency to ensure timely and accurate
delivery of campaigns and projects for the client.
5. Develops and maintains a deep understanding of agency capabilities and services
and effectively communicates all offerings to clients or prospects.
6. Reports to the Manager of Account Services and provides regular reporting and
feedback on all account activity and progress.
7. Conduct ongoing research and analysis to educate and assist clients with marketing
strategies and new opportunities.
8. Presents creative work and campaign details to clients for consideration and
approval.

**Qualifications/Skills**:

- Bachelor’s degree preferred.
- 3 years of account/project management with experience in a similar role.
- Knowledge of marketing principles and aptitude for presenting and discussing

marketing campaigns and services.
- Proven account management skills to maintain and enhance customer relationships.
- Extremely detail oriented, organized and related experience in providing world class

customer service.
- High technical competence of Microsoft Office, CRM software and Project

Management software.
- Upbeat and positive personality, highly motivated to succeed, goal oriented and

excellent interpersonal skills.
- Team player, self-starter and ability to see complicated projects through to completion.
- Optimistic attitude, handles stressful situations and knows how to meet deadlines.
- Excellent written and oral communication skills.

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