Senior Change Manager

2 weeks ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
In a world where change is our only consistent, it is imperative to nurture and manage changes, plan ahead and remain relevant. Webhelp is looking for someone who’s not afraid of change to join our Claremont team. Someone who never wants to stop learning or teaching. Someone with chameleon-like capabilities to adapt, change and thrive in an ever-changing environment. Could this be you?

We’re looking for a highly organised, results-focused Senior Change Manager, committed to the values surrounding service to actively support, drive and deliver change initiatives. If you’re someone who is always striving to improve and find innovative ways of doing so then this may be your perfect fit.

**What you’ll be doing**
- Understanding the internal/external stakeholder relationship dynamic to ensure cohesive and timely organisational responses to stakeholder requirements
- Ensuring that stakeholder engagements have particular emphasis on delivering a proactive approach
- Collecting and identifying business, IT and operational requirements to support the delivery of internal/external Change initiatives
- Working with all key stakeholders, preparing impact assessments that document the impacts of proposed change requirements - cost, quality, customer impact, time to deliver, RAID.
- Identifying, analysing and preparing risk mitigation activities
- Preparing operational readiness plans to support the successful implementation of Change initiatives
- Ensuring end-user readiness
- Completing post implementation reviews to identify improvements in how we can deliver future changes
- Defining and measuring success metrics and monitoring change progress through to benefits tracking and change closure
- Being assertive and expressing yourself effectively to ensure that your changes are delivered to the highest possible standards always focusing on the impact to the end-user

**What you’ll need**
- Excellent written and oral communication skills, presentation, engagement and influencing skills
- Excellent skills in using process mapping tools and techniques - MS Visio
- Strong analytical skills and ability to extensively analyse business processes
- Experience of principles of financial management / commercial awareness
- Sound understanding of internal systems, software and company procedures
- Experience or awareness of change methodologies such as Agile, waterfall, prosci etc.
- Ability to work under pressure without losing sight of priorities, multitask, work on own initiative, and manage multiple change requests and stakeholders
- Experience of delivering change through to implementation
- Excellent planning, organisational and time management skills with the ability to manage a number of different changes in different areas simultaneously
- Clear credit, criminal and disciplinary records

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changer today.

Job Reference: SA02187

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