Social Media Engagement Specialist

3 weeks ago


Cape Town, South Africa getclosure Full time

Getclosure helps businesses understand what is happening online. Our team provides social media monitoring, community management and media analysis services to leading local and international brands.

We are looking for a Social Media Engagement Specialist to join our team. If you enjoy helping people and want to be part of the evolving world of social media, this role could be a great fit - working as part of an established team in a fast-changing, global environment.

**Key aspects of the role**:

- Managing the activity on clients' social media profiles;
- Assessing customers conversations and responding where appropriate - particularly when looking at queries or concerns about the brand;
- Working across platforms (including, Facebook, Instagram, Twitter and TikTok) to locate relevant conversations;
- Identifying high-risk conversations and drawing up appropreiate alerts and notifications;
- Reporting on the work of the team;
- The role requires work over weekends and evening, on a shift basis.

**Requirements**:

- Excellent written and spoken English (additional languages are an advantage);
- Ability to work to deadlines, accurately;
- Understanding of social media platforms, ideally in community management or similar roles;
- Experience using social media workflow management tools - Conversocial or Sprout Social;
- Exposure to report-writing / quality assurance / training / leadership roles would be an advantage;
- Applicant must live in Cape Town.

**Personal Skills/Attributes**
- Empathetic - concerned about the needs of customers and community members;
- Team player - excited to work as part of a focused, growing team;
- Attention to detail - focussed on delivering quality service;
- Clear communicator - precise in their use of language;
- Leadership - able to take ownership of the role;
- Driven - committed to delivering excellent work, daily.

**Salary - Market-related**

**Location - Office in Claremont, Cape Town.**

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (required)

**Experience**:

- relevant work: 2 years (required)



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