Head of Partner Success

1 week ago

Cape Town, South Africa Bash.com Full time

**WE ARE BASH**

We are a team of leaders. True owners, humble learners and friends. We're here to overcome big challenges, build tech solutions for people to enjoy, while **doing the best work of our careers**, together, as Bash.

This journey requires grit, ambition and teamwork to thrive. We are **transforming SA retail for the better**; using a stable, secure base as our catalyst for change. We are building on a scale that will **test our limits** but when we break through, the impact on us and our customers will be profound.

We are seeking an experienced and dynamic
**Head of Partner Success** to lead our partner success team and be responsible for developing and maintaining strong relationships with enterprise clients to ensure that their business needs are met. This is a strategic leadership role that requires a deep understanding of the partner landscape.

**WHAT YOU'LL DO**:

- Develop and implement the company's partner success strategy and plan
- Work closely with clients to understand their business objectives and provide guidance and support to help them achieve those objectives.
- Drive revenue growth through partner initiatives, identifying opportunities for upsell, cross-sell, and new business
- Act as the primary point of contact for clients and ensure that all communication is timely and professional.
- Collaborate with cross-functional teams to ensure alignment and consistency across all partner-related activities
- Act as an advocate for brand partners, ensuring that their feedback and concerns are heard and addressed by relevant stakeholders
- Develop and manage partner success metrics to measure and report on partner initiatives and programs
- Monitor client satisfaction and proactively address any issues to ensure a positive client experience.
- Develop and maintain a deep understanding of the client's industry, including industry trends, key players, and emerging technologies.
- Lead and develop a high-performing partner success team.

**WHO YOU ARE**:
**This job is for you if you have**:

- Bachelor's degree in Marketing, Business, or related field.
- Bachelor's degree in business, marketing, or a related field
- 5+ years of experience in partner success or a related field,
- Minimum of 3 years in a leadership role
- Experience in a customer-facing role, preferably in a B2B environment.
- Proven track record of managing and growing enterprise accounts along with implementing successful partner programmes and initiatives
- Excellent communication and collaboration skills, with the ability to work effectively across multiple teams and stakeholders
- Strong analytical and problem-solving skills, with the ability to use data to drive decision-making
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Experience leading and developing high-performing teams

**One or more of the following will help you stand out**:

- Having a keen eye for detail and simplifying complexity
- Enjoy working with a cross-functional team, and have an interest in solving challenges
- Be known for delivering high-quality work while keeping your own team productive, fun, and happy

**WHERE YOU'LL BE**

Our working model is **flexible and digital**.** **We don't clock watch or mind how or where you work. Our leaders are measured by their outputs and they know where and how they will get the job done.

We give **agency and enable remote working**, most of the time, for the people who want it. We are intentional about connecting and give you the tools & equipment to enable you to do work that matters. We also believe that doing certain types of work happens best organically which is why we encourage our teams to travel so we can make magic happen face to face. Our offices are a vibe. They are decked out to **make collaboration easy** and help our team **create lasting connections **with each other.

**BASH BENEFITS: WHAT'S IN IT FOR YOU?**
- **A seriously smart team of people **We are selective about who joins our team to make sure we're made up of the best of the best
- **Agency**: Structures remain flat, accountability wide
- **Top $$**:The best people, in the right roles, earning at the top tier. Our ethos is about quality and aligning merit and output with the rewards. We believe in reciprocity.
- **Saving for your future**: Saving is not easy. Taking a chunk monthly for your future is imperative. We provide the fund and support to do just that
- **Hackdays**:These happen monthly as we push the envelope and give our teams freedom to find the space to do things they have only had time to wonder about
- **Quarterly parties**:Connection and community is our jam
- **Extensive opportunity to learn**: Library, blinkist, interest groups and team rotations
- **Exclusive shopping discount**:Save when you shop across 29 of SAs biggest brands

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