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Coaching Coordinator

4 months ago

Cape Town, South Africa Able Full time

**About us**

Able empowers individuals to achieve lasting weight goals and optimal health through a personalized program unlike any other. Combining proven science with dedicated 1-on-1 coaching, we go beyond traditional weight loss apps by addressing all aspects of well-being: sleep, nutrition, movement, stress, and even medication (coming soon).

Our data-driven approach and expert guidance ensure a tailored experience, while user-friendly technology keeps you connected and supported. Join Able and make a real difference in people's lives, one healthy step at a time.

**What we're looking for**

As a Coaching Coordinator, you will play a crucial role in supporting our coaching team and ensuring the smooth operation of our coaching programs. This position requires a unique blend of administrative, technical, and interpersonal skills to effectively manage coach onboarding, training, and performance.

In this role, you will be responsible for maintaining our Learning Management System (LMS) and training materials, ensuring that our coaches have access to the resources they need to excel in their roles. You will also monitor and review coach performance metrics, enforcing key performance indicators (KPIs) to maintain the highest standards of coaching quality.

As a Coaching Coordinator, you will serve as a liaison between our coaches, clinicians, data teams, tech teams, and Customer Support teams. Your ability to communicate effectively and collaborate with various stakeholders will be essential to resolving issues and driving improvements in our coaching programs.

**Responsibilities**
- Onboard and offboard coaches, ensuring a smooth transition and integration into our coaching team.
- Maintain and update the Learning Management System (LMS) and training materials for coaches.
- Monitor and review coach performance metrics, enforcing key performance indicators (KPIs) to maintain high-quality coaching standards.
- Conduct calls with coaches to aid in any knowledge gaps or performance concerns.
- Ensure all updates are communicated to coaches and follow up for acknowledgment and understanding.
- Align with and contribute to the achievement of team Objectives and Key Results (OKRs).
- Calculate and process coach month-end payments accurately and timely.
- Perform interim manual medication order entry as needed.
- Collaborate with our Data Teams, Tech Teams, and Customer Support teams to ensure seamless operations and resolve any issues.
- Demonstrate strong attention to detail in all aspects of the role.
- Analyze and interpret data reports and metrics to drive improvements in coaching performance.
- Work remotely, Monday to Friday, 9 am to 6 pm, with the flexibility to attend ad hoc meetings outside of regular hours.
- Thrive in a fast-paced environment and adapt quickly to changing priorities and demands.

**Qualifications**
- Minimum of 4-5 years of experience in a similar role, preferably in a customer support or training environment.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Familiarity with data analysis and reporting tools.
- Ability to work independently and collaboratively in a remote team setting.
- Flexibility and adaptability to work in a fast-paced, dynamic environment.
- Reliable internet.
- Professional and private work setting for video calls.
- C2 or native written and spoken English.

**What we offer**
- **Remote Work Environment**Embrace the freedom of working from anywhere, anytime, fostering a better work-life balance.
- **Structured PTO**Experience the advantage of 28 days of paid time off, coupled with extra days for paid sick leave, fostering personal well-being and ensuring optimal work rejuvenation.
- **Company-provided MacBook**We offer employees access to powerful M1 chip MacBooks if needed, ensuring top-notch performance, energy efficiency, and seamless productivity.
- **Independent Contractor Agreement**Unlock the benefits of flexibility, autonomy, entrepreneurial opportunities, tax advantages, networking opportunities, reduced employment obligations, and location independence. Read more about it.

**Life at Able**

At Able, we're more than a team, we're a dynamo; united in pushing the boundaries of health innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

Li-Remote

Pay: R16 000,00 - R24 600,00 per month