Hotel Reservationist Administrator
3 weeks ago
**Job Duties/Responsibilities will include**:
Handle guest enquiries while establishing rapport with guests during booking process
Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager
Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
Maintain client database to ensure all guest information/details are complete
Assist with maintaining an efficient administration system within the department
Maximise sales, upselling of other revenue streams
Develop in-depth product knowledge of all lodges, activities and USPs
Keep lodges/relevant departments informed; follow up with regards to special instructions
Matric
B. Tech Degree in Hospitality Management (or equivalent) from a reputable Hotel School
Front of House experience at a 5-Star Luxury property/establishment
Minimum of 3 years Hospitality FOH experience in a similar position at a 5-Star luxury property/establishment
Proficient in Opera PMS - (minimum of 3 years’ experience within last 5 years)
Proficient in MS Office, MS Word & MS Excel
Telesales experience within hospitality environment
Excellent command of the English Language (verbal & written)
High level of telephone etiquette and excellent all-round communication skills
High degree of confidentiality and integrity
Ability to work in a demanding and challenging environment
Must be a well organised team player who is capable of working independently with initiative and must be meticulous in work performance
Contactable references
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