Applications Specialist

2 days ago

Cape Town, South Africa Vista Group Full time

Working as part of a team, the Applications Specialist role is responsible for providing 3rd line software support, training, implementation and consulting services to Vista’s EMEA customer base.

This involves
- Working with Vista’s EMEA business partners and customers to address any software issues
- Act as an escalation point to the 2nd line support team
- Software deployment,training,and consulting services for the Vista system on site and/or remotely within EMEA
- Act as the primary support contact for one Enterprise or multiple SME customers

**Key Responsibilities**
- Customer Support_
- Work with Vista’s EMEA business partners and customers to investigate and resolve any Vista software related issues within set SLA timelines
- Act as an escalation point to the 2nd line support team
- Act as the primary support contact for one Enterprise or multiple SME customers
- Understanding of program code (.Net) to assist with problem solving
- Use SQL Server and SQL statements to assist with problem solving
- Reading and interpreting Vista and 3rd party system (Windows and SQL server) error logs-Recording all details of support calls into Vista’s support system
- Assist with fixing bugs found in the product
- Recognise chargeable work and escalate to the relevant Accounts Director (Enterprise) or Regional Manager (SME)
- Escalate potential up sales to the relevant Accounts Director (Enterprise) or Regional Manager (SME)
- Being on an on-call after hours support roster (note: a separate allowance is paid for this)
- Software Deployment, Training and Consulting_
- Software deployment, training and consulting services for the Vista system on site and/or remotely within EMEA
- Analyse customer requirements and implement solutions within the Vista suite of software
- Testing of the configuration to satisfy customer requirements
- Ownership of project tasks; delivering through to completion
- Provide prompt and accurate feedback to customers and team members of project tasks
- Providing end user training on Vista software to cinema and technical staff as required
- Ensure timesheets are updated at the end of day
- Software Development_
- Working on development projects, primarily using Microsoft SQL and Crystal Reports to deliver custom extracts and reports for EMEA customers
- Additional Responsibilities_
- Prepare and deliver brown bag presentations internally
- Carry out any other duties within the scope, spirit and purpose of this position, as requested

**Requirements**:
**Person specification**
- Qualifications and experience:_
- BSc degree in Information Technology, Computer Science or equivalent (preferred)
- Intermediate knowledge of SQL Server
- Intermediate knowledge of.NET(preferred)
- Intermediate knowledge of Networking
- Intermediate knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access)
- Skills, Knowledge, Abilities and Personal Attributes:_
- Commitment to excellent client service
- Ability to develop and maintain positive working relationships with staff and customers.
- Excellent written and verbal communication skills in English
- Fast learner with a high level of problem-solving ability
- A willingness to act on own initiative as well as being an effective team member
- Ability to work on several tasks and/or projects simultaneously, meeting deadlines with mínimal supervision
- Able to work effectively with people from a variety of backgrounds
- Friendly, positive personality and generally excellent
- Strong written and verbal communication skills in an additional European language would be an advantage and in some positions is required

**Benefits**

Vista is fully complaint with the new GDPR regulation and follow a safe recruitment process in line with Acas and legislative regulations.
- #LI-VISTA_

  • Intermediate Application Specialist

    9 months ago

    Cape Town, South Africa Sabenza IT Full time

    Intermediate Application Specialist Developer - IT Cape Town - Western Cape - South Africa "Spice up your career with us! Seeking an Intermediate Application Specialist to add the perfect aroma to our flavor-packed team!" Qualifications/Experience Required: - Computer science related degree/ and or experience. - Experience the in following ERP systems...

  • Application Specialist

    7 months ago

    Cape Town, South Africa Nexford University Full time

    Position Title: Application Specialist - South Africa | Remote Location: Remote **Salary**: Competitive ⏰ Working Rhythm: 9:30 AM to 8 PM UK, possible split off, working on weekends. Contract Type: Full-time, Permanent Reporting To: Sales Team Lead ✈️ Travel: No travel required Start Date: As Soon as Possible **Role Impact** **A Day in the...

  • Application Specialist

    7 months ago

    Cape Town, South Africa Nexford University Full time

    Position Title: Application Specialist - South Africa | Remote Location: Remote **Salary**: Competitive - Working Rhythm: 9:30 AM to 8 PM UK, possible split off, working on weekends. Contract Type: Full-time, Permanent Reporting To: Sales Team Lead ✈️ Travel: No travel required Start Date: As Soon as Possible **Role Impact** **A Day in the Life...

  • Application Specialist

    7 months ago

    Cape Town, South Africa Bluegrass Digital Full time

    **WHO WE ARE LOOKING FOR**: We are looking for a dynamic and resourceful Application Specialist to join our team, with a keen eye for detail; good communication skills; a sense of ownership and pride in your performance and its impact on our business success. **WHO WE ARE**: Founded in 1996, Bluegrass Digital is a dynamic creative technology company, based...

  • Application and Software Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa PBT Group Full time

    We are seeking an experienced Application and Software Specialist to join our team at PBT Group. As a specialist in software development, you will be responsible for designing, developing, and implementing bespoke application and software solutions that meet the needs of our clients.About the Role:The successful candidate will have a minimum of 8 years of...

  • Diagnostics Applications Specialist

    9 months ago

    Cape Town, South Africa Zoetis Full time

    **POSITION** SUMMARY** The Diagnostics Application Specialist (DAS) role provides in-field customer support within their selected region for the Zoetis Diagnostic range. The DAS identifies equipment and consumable opportunities to ultimately increase instrument placements and utilization. The DAS ensures strategic execution and the attainment of sales,...

  • Application Specialist

    7 months ago

    Cape Town, South Africa Nexford University Full time

    Application Specialist - South Africa | Remote Are you an experienced Telesales Advisor with the ability to drive learner enrollment at an American online university? Join a next-generation university making high-quality affordable education available worldwide. At Nexford University, you will be responsible for advising and guiding potential learners and...

  • Electronics Application Design Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa E&D Recruiters Full time

    We are seeking a talented Electronics Application Design Specialist to join our team at E&D Recruiters. As an ideal candidate, you will have a strong background in Electrical and Electronic Engineering with 2-5 years of relevant working experience.Job SummaryThe successful applicant will contribute to the application design of electronic modules and...

  • Application Security Specialist

    2 weeks ago

    Cape Town, South Africa Wonderlabz Full time

    **Application Security Specialist** **Job Overview** If you think you could help support Anzo Group as an Application Security Specialist, we would like to hear from you! **Responsibilities and Duties** The responsibilities of the role include: - Regularly engaging and liaising with development and technology teams across the organisation to address...

  • React Web Application Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa JenRec Recruitment Full time

    Job OverviewWe are searching for a talented React Web Application Specialist to join our team at JenRec Recruitment. As a key member of our team, you will be responsible for designing and developing high-quality web applications using React and other relevant technologies.Responsibilities:Develop and maintain responsive web applications using React and...

  • Application Support Specialist

    2 weeks ago

    Cape Town, South Africa Tower Group Full time

    Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery, and productive interactions across multiple teams? The...

  • .NET Web Application Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa PBT Group Full time

    PBT Group is looking for a talented .NET Web Application Specialist to join our team.About the Position:The successful candidate will be responsible for designing, developing, and maintaining software applications using the Microsoft .NET Framework. Strong understanding of both front-end and back-end technologies is required, including proficiency in C# and...

  • Cloud-Based Business Applications Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Job OverviewThe Tower Group is seeking a talented Cloud-Based Business Applications Specialist to design, develop, and implement cloud-based business applications using Microsoft Power Apps and Power Automate.Key Responsibilities:Design and develop cloud-based business applications using Power Apps and Power AutomateWork closely with stakeholders to identify...

  • Systems Application Specialist: IT Foods Planning

    2 weeks ago

    Cape Town, South Africa Isilumko Staffing Full time

    **Systems Application Specialist: IT Foods Planning Applications: Retail**: **Cape Town** **Job description**: Provides input into ITS strategy and relevant systems strategy: - Collaborates with the IT manager and ensures input into the one-year operating plan and projects priority plan in line with ITS strategy and relevant business requirements. -...

  • Intermediate Application Specialist

    8 months ago

    Cape Town, South Africa Boardroom Appointments Full time

    **Key Roles and Responsibilities**: **Troubleshooting** - The primary role will require you to be a problem solver. - You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests. **Assesses business process requirements** - You will need to be aware of the latest software developments and...

  • Intermediate Application Specialist

    7 months ago

    Cape Town, South Africa Oneway Connect Full time

    **Key Roles and Responsibilities**: **Troubleshooting** - The primary role will require you to be a problem solver. - You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests. **Assesses business process requirements** - You will need to be aware of the latest software developments and...

  • Application Support Specialist

    7 days ago

    Cape Town, South Africa University of Cape Town Full time

    Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery and productive interactions across multiple teams? The...

  • Technical Recruitment Specialist

    2 weeks ago

    Cape Town, South Africa F & G Sourcing Specialist Full time

    Our software development client is seeking a **Technical Recruitment Specialist** to join their team in Cape Town. **Key Responsibilities**: - Provide an effective and efficient customer service to all Stakeholders - Generate leads to grow Talent base relevant to current and future vacancies - Manage the end-to-end recruitment processes from the time an...

  • Application Support Specialist

    7 days ago

    Cape Town, South Africa Graylink Full time

    **Job Advert Summary**: At graylink, helping our customers succeed is at the heart of what we do. We are looking for an Application Support Specialist to join our Client Services team in Cape Town. Our digital talent solutions help employers automate manual processes to recruit, retain and reorganise talent quickly, efficiently, and for less. **Minimum...

  • Application Support Specialist

    7 days ago

    Cape Town, South Africa Graylink Full time

    **Job Advert Summary**: At graylink, helping our customers succeed is at the heart of what we do. We are looking for an Application Support Specialist to join our Client Services team in Cape Town. Our digital talent solutions help employers automate manual processes to recruit, retain and reorganise talent quickly, efficiently, and for less. **Minimum...