Technology Advisor

4 weeks ago


Johannesburg, South Africa Performer Recruitment Full time

**Introduction**

Our client who is a MSP based in Rivonia is looking for a Technology Advisor. The Company is a technology driven company and make use of technology to better aid and support their clients. We're are looking for motivated and dynamic young individuals who want to further their career in the IT industry

The salesperson, known as the Technology Advisor, plays a crucial role in solving problems for the company's customers and potential clients. They continuously work to understand the customer's operations, position, and business challenges when the right technology is missing. The Technology Advisor helps these clients choose and integrate the right information technology for a competitive advantage

**Duties & Responsibilities**

**Business Development & Customer Management (60%)**

Create value by executing the businesses sales engagement process to an exceptional standard with predefined c-level decision makers.

**Business Acumen**
- Understand basic business models and how businesses are positioned.
- Understand the importance of business processes in ensuring a business can execute on a particular business model and position itself in a market.
- Understand the importance of systematization in driving business efficiencies, productivity, and predictable outcomes for customers.
- Understand how different business models rely on intellectual property to create value for customers and shareholders.
- Understand concepts such as total cost of ownership, operating expenses, capital expenditure, income, and net profit.

**Technical Acumen**
- Become a product knowledge expert for all technical products and solutions provided by the Company.
- Understand how to align the appropriate technology to meet the needs of different business models.
- Understand and communicate how certain technology frameworks can be aligned to managing specific business risks.
- Understand how different technology solutions can be leveraged to ensure a business is able to execute on its positioning and realise its competitive advantage.

**Consultative Selling**
- **Build Business Insights**
- Quickly build rapport and credibility with c-level decision makers by conducting a high-level business conversation while subtly probing for problems that the Company can solve.
- Use spin selling techniques to uncover how the prospects business is positioned and how they rely on technology to maintain their positioning.
- Use spin questions to uncover problems the prospect is having with their technology.
- Use spin questions to understand what business problems and consequences exist when the prospects technology fails or what business problems exist in the absence of the appropriate technology.
- Identify all Stakeholders involved in the decision-making process.
- **Diagnose Business Problems**
- Build a business case with the prospect by using diagnostic thinking and questions, to uncover and understand what explicit business problems exist for the prospect in the absence of the appropriate technology.
- Gain explicit conformation and document business problems, technology causes and financial consequences.
- Identify and quantify the cost of the financial consequences.
- Confirm key business efficiency objectives of the prospect and provide insights on how technology can support these objectives.
- Always take a security driven approach to diagnosing business problems and technology causes
- **Co-Create & Align the Appropriate Technology Solution**
- Effectively navigate the psychology of change by co-creating the appropriate solution with the customer
- Through the co-creation process, adopt the trusted advisor role by providing insights and details on the options available to solve the prospective business problems and the trade-offs in terms of risk and cost.
- Discuss & share relevant customer success stories to build credibility and demonstrate a proven track record.
- Finalise the prospects technology strategy by guiding the prospect through the 4-actions strategy framework.
- **Agreement Meeting**
- Finally, meet with the prospect to “pitch” how the final co-created solution will mitigate or appropriately manage the technology causes that would be responsible for introducing business problems and financial consequences.
- Discuss the return on investment the prospect will receive by mitigating the cost of their business problem with the appropriate investment and related technology.
- Handle any objections & gain consensus from the customer.
- Close the deal by managing contractual negotiations and obtaining signed paperwork.

**Customer Management**
- **Account Management**
- Act as a strategic advisor to all appropriate stakeholders within a customer account by engaging in continued research and detailed analysis to understand and anticipate future customer needs as well as to provide new perspectives and insights.
- Ensure key customer relationships are maintained by meeting with them regularly or as defined


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