Service Advisor

2 weeks ago

Johannesburg, Gauteng, South Africa Staff Solutions Full time

Gauteng, JHB - Eastern Suburbs**
(Market related)
An opportunity exists for our client in the Automotive industry for a Service Advisor in Johannesburg.

  • Greeting customers and assisting with queries
  • Opening of Estimates and Job cards for work to be done
- within 1 hour of booking or truck arrival

  • Consulting with mechanics, foreman or technical advisors regarding necessary repairs
- and possible alternatives to expensive repairs

  • Inform client of campaigns available for their vehicle and upsell hours for campaigns.
  • Check and confirm if vehicle is in warranty, truck is under service plan or maintenance.
- plan, and if the items to be done is covered in the plan or if the client needs to be billed.

  • Communicate with parts department to ensure timeous availability of parts.
  • Obtain various order numbers and issue the go ahead to the Foreman and Technicians
  • Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released.
  • Explain all work done to the client prior to collecting the vehicle and ensure all work is covered or if there is additional work required.
  • Control the daily workshop workflow sheet. Send it out by the end of the business day.
  • Control Workshop Efficiency report, hours allocated vs worked.
  • Control the gate passbook and company policies regarding vehicle movements ie No vehicle leaves without payment.
  • Manage and oversee the dealership's workflow and schedule between departments.
  • Call customers to advise them about service changes or vehicle pickup times.
  • Maintain positive customer relationships to ensure repeat business.
  • Adhere to all company policies.
  • Send payment Proof of Accounts and ensure the debtors is loaded and removed.

REQUIREMENTS

  • Matric certificate.
  • Relevant training/qualifications as a Service Advisor or similar role.
  • Code 8 license.
  • Minimum 12 Years' experience in a similar role.
  • A strong understanding of automotive technology and the automotive industry
  • Skills: MS Excel, Power point, Word, EVOLVE
  • Able to handle 2025 job cards per day.
  • Maintain a maximum open WIP of 25 job cards.
  • Excellent customer service skills, interpersonal and communication expertise.
  • Confident and proactive approach anticipates issues and requirements.

For more information please contact:
**HR Assist

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