Butler

2 weeks ago


Simon's Town, South Africa Bright Placements Full time

Butler 5 Star Boutique Hotel Simonstown
- Matric Certificate or equivalent
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal and communication skills
- Must possess a professional presentation
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position Physical aspects of the position include but are not limited to the following:

- Frequent standing and walking throughout shift

Main Job

**Responsibilities**:
Responsibilities and essential job functions include but are not limited to the following:

- To consistently provide thoughtful, caring and sincere service.
- To identify and anticipate Guests’ needs and ensure personalized service is provided
- To provide Food and Beverage Services as required
- To assist with any plans or arrangements the guest intends to make during their stay
- To ensure that all requests from Guests are made possible and are followed up on
- To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems
- Ensure repeat guests are met and greeted on a daily basis and profiles are updated
- Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
- Respect guest privacy and do not discuss guests’ private information with colleagues
- Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
- Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
- Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met

Ability to commute/relocate:

- Simon's Town, Western Cape: Reliably commute or planning to relocate before starting work (required)


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