Senior Product Manager: Platforms and Portals

6 days ago

Cape Town, South Africa Clickatell Full time

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to ask the right questions and take the smart risks.

We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but also about what we are still going to do. The way we are going to drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

We are seeking a Product lead to join our team of Champions focused on disrupting a $50B+ market. This role is deemed essential in managing and growing our product and capabilities. The role will specifically focus on delivering features and functions on our Common services platform (Billing and administrative function) and Client Portal. The role will lead a team of product managers and owners. The role will work side by side with the business stakeholders to understand the needs and requirements..

We Do The Right Things

Responsibilities of the Role

Technical Product Ownership:

- With input from the Product Manager and other stakeholders, define the technical requirements for new product features
- Translate client needs into technical requirements for a product
- In collaboration with the Product manager, build a product roadmap of incremental improvements and iterative development
- Continuously engage with current and future customers to understand their needs and challenges
- Work very closely with the development team to define and grow the product, solve problems, and closely manage scope
- With input from the stakeholders, the Product Owner has the primary responsibility to enhance, groom, and maintain the product backlog.
- Make tough priority decisions and trade-offs balancing time and critical business need
- Work with Product manager to ensure all requirements are aligned to what needs to be delivered
- Manage product delivery into a series of releases and work with the engineering team to facilitate the rapid and accurate delivery of product features and use-cases.
- Design necessary handoff processes with key stakeholders; Publish and execute against these processes
- Own part of the product roadmap and oversee the successful definition and delivery of development tasks

Documentation Management:

- Own the design of product requirements and subsequent successful delivery of the requirements
- Design and create process documentation required to help collaboration in our expanding organization
- The role will be expected to draft and position the client facing documentation with the help of the technical writer.

**Requirements**:
We Are On A Learning Journey

Requirements of the Role
- Bachelor’s degree in Computer Science / Engineering or Business degree / diploma (BBA, MBA, Business Analysis certification)
- Have 8+ years’ experience in delivering frictionless user journeys
- Have 10 years in leading a group of product managers
- Experience in the Communication platform as a Service is beneficial (CPaaS)
- Have a keen interest in user experience and intuitive designs
- Have a deep B2B domain understanding and is used to present products to large enterprises
- Experience working with Agile Methodology, SDLC and Sprints
- Experience working with AI and / or big data management is an asset
- Experience building and managing a product roadmap
- Minimum +5 years’ experience building software products
- Demonstrated ability to manage multiple projects - prioritization, planning and task delegation
- Strong analytical and statistical skills is non-negotiable.
- Ability to establish and improve processes and drive implementation and adoption throughout the organization.
- Experience in reviewing and analyzing software industry data.
- Be curious, creative, courageous and a champion of the company and our customers.
- Have problem-solving skills.

**Benefits**

Why You Should Join

Perks of the Role
- Healthcare, Retirement Fund and Risk Benefit company contributions
- Quarterly performance incentives
- Reimbursable communication allowances for internet and mobile phone bills
- Half-day off on your birthday
- 5 personal days leave a year, over and above your annual leave
- Remote Working (our offices are currently open for essential use only due to COVID-19)
- Home office setup with laptop, monitor, chair and UPS

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