Packaging Equipment: Customer Service Consultant
2 weeks ago
We are looking to employ an experienced, hard-working and efficient person to fill this Paarl based position as customer service consultant for our imported capital equipment portfolio and selected HG Molenaar manufactured equipment.
- Matric - minimum requirement
- A relevant tertiary qualification would be an advantage
- 5+ years customer service experience
- Excellent computer skills - experienced on Excel and ERP system
- Strong administrative skills
- Organised, neat and pays attention to detail
- Able to cope under pressure and respond quickly to customer requests
- A professional manner, with excellent communication skills and telephonic skills,
- Fluent in English and Afrikaans
- Flexible and willing to work longer hours if required
The primary tasks include:
- Purchase orders both foreign & local
- Opening and closing of works orders on the ERP System (Q-Muzik)
- Manage communication & administrative tasks between freight forwarders & suppliers, tracking orders & shipments
- Report to clients regarding delivery
- Filing all Service notes / Delivery Notes / Invoices & other paperwork
- Deal with queries from clients/suppliers/Salespeople and technicians
- Complete equipment portfolio quotations on parts to clients
- Quotations from freight forwarder and couriers
- Receive orders from client, Convert HGM quote to order
- Invoicing
- Doing detailed quotes
- Complete equipment portfolio invoicing - JHB & Paarl
- Warranty return goods process
- Debtors - Follow up on payments including quarterly visits to customers
- Relief switchboard duties
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