Marketing Administrator
6 months ago
**Introduction**
- To provide full admin support to new business consultant and scheme manager.**Role Purpose**
- To provide full admin support to new business consultant and scheme manager.**Requirements**:
- Matric
- Computer literate - basic computer skills knowledge and experience, specifically in MS Office
- FAIS Fit and Proper including RE5
- At least 1-year client/broker service experience
- At least 1-year administration experience
- At least 1 years’ experience in health or short term Insurance products
- Previous gap cover or medical scheme servicing or administration experience would be advantageous
**Duties & Responsibilities**
- Receiving of incoming calls during office hours, in a professional and friendly manner
- Telephonic membership, premium and claims query handling through accessing OWLS’ (Guardrisk’s Gap administration system)
- Managing of difficult and/or colleagues, brokers, business consultants and clients in a courteous, polite and calm manner
- Where necessary, taking and receiving calls
- Distributing of messages to relevant team members in a timely manner
- Making outbound calls as-and-when necessary and instructed
- Ensuring a high level of customer service when liaising with internal staff, brokers, business consultants clients, binder holders and colleagues
- Efficiently managing of complaints received and ensuring that every complaint is dealt with professionally
- Assisting with any general and reasonable ad hoc administration requests as necessary across the Admed Division
- Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint)
**Competencies**
- Excellent verbal, written and interpersonal communication skills
- Ability to professionally manage angry stakeholders, listen to customers’ needs and communicate clearly with customers telephonically and written communication
- Results and solutions driven with a strong sense of responsibility and ownership
- Discipline, reliable and good time management skills
- Strong customer service orientation
- Strong administration skills - attention to detail and accurate
- Self-driven with an ability to work independently as well as to function effectively within a team
- The ability to remain interested and focused when repeating information
- Resilience and ability to work under pressure
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