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Business&processimprovement Lead

4 weeks ago

Midrand, South Africa Vodafone Full time

**Role purpose**:
Work closely with teams in the identification of business requirements, functional design,
process design
Unlock wholistic Digital Transformation framework and strategy in Vodacom South Africa
Analyses business processes, identify potential automation opportunities, and propose a Plan of
Intelligent Automation pipeline.
Identify and unlock opportunities to re-use and scale automation processes across all the
Vodacom African markets
Ensure standard for Analysis and documentation is maintained.
Assist market squads by providing insights for business benefits
Unlock and execute on Group process re-useability strategy
Execute on best practices, routines and innovative solutions to improve levels of digitisation and
quality of output
Have clear understanding of
end-to-end processes assessment,
identify opportunities for digitisation using various technologies, which include, but not
limited to Robotics Process Automation, Machine Learning, Natural Language
Understanding, Optical Character Recognition etc
Understand customer experience and data insights to inform value ads in the process.
Create and maintain a standard of building quality business case for intelligent automation
Report on deviations that could derail the achievements against targets
Lead and facilitate compilation of business cases for reengineering and automation

**Your responsibilities will include**:
Execute on strategy growth opportunities in the Intelligent Automation space
Guide IB market BA’s in developing, configuring and optimizing
automation processes from inception through to deployment
Assess processes, take measurements and interpret data
Develop best practices, routines and innovative solutions to improve customer experience, fast track revenue generation and capex/opex spend reduction
Perform risk assessments
Quantify business benefits linked to digitisation
Perform post-implementation review
Guide all markets on Intelligent
Automation best practice standards

**Technical / professional qualifications**:
Post Grad Degree in Commerce or
Information Technology; Engineering degrees will be
considered with demonstrated Business Analyst experience
5-7 years’ experience performing
with automation and consultancy industry experience.
Min 4 years of RPA hands on experience.
Strong working knowledge of concepts like Intelligent Automation
At least 5 to 7 end-to-end implementations

**Core competencies, knowledge, and experience**:
Strong interpersonal and communication skills are required.
Ability to influence and get stakeholder buy-in
Analytical thinker with interpersonal skills
Basic know how of infrastructure topologies.
In-depth knowledge of business process modelling with exposure to business processes modelling.
Ability to run design-thinking workshop for process re
- engineering and process optimization.
Process development.
Ability to build business case for digitisation

Closing date for Applications**:16 August 2023**

The base location for this role is, **Vodacom Campus, Midrand.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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