E-commerce Product Co-ordinator
4 weeks ago
The E-Commerce Product Co-ordinator is tasked with ensuring all e-commerce platforms run smoothly. They are to maintain, develop and introduce e-commerce innovations and features for improvement of product promotions, product development, sales and the end user experience.
**Responsibilities**:
**Catalogue Management**
- Management of product portfolio, category and brand pages
- Link products for cross sell-out on E-commerce site
- Monitor and improve catalogue with weekly reporting on product performance
- Provide Remedial action for non performing products
- Ensure Correct SEO practices are followed
- Perform Organic Keyword research to improve visibility of E-commerce listings
- Liaise with Operations, development and supply chain team to ensure optimal stock is available and aligned with existing banners, promotions and marketing campaigns
- Liaise with design and development team to update images, product content and description for online listings - upload products onto the website.
**Online Merchandising**
- Work with development team to ensure SEO, tagging, imagery and marketing channels are aligned across E-commerce platforms
- Provide ultimate customer journey through effective merchandising, category creation and accuracy of listings online.
- Provide support for key promotions
- E-Commerce Audits
**Customer Support**
- Responding to customer reviews across E-commerce platforms
- Management of client queries from E-commerce support system
- Monthly social media brand, website and customer survey reporting
- Innovate, introduce and develop offerings across all E-commerce platforms to improve customer acquisition
**Educational Qualifications**:
- Matric
- Higher Certificate/Advance Diploma/Degree/B Com Management or Relevant Qualification
**Work Experience Required**:
- The roles require a minimum of 1-4 year experience in E-Commerce
**Key Competencies Required**:
**Behaviour Competencies**
- Business Awareness
- Planning and organising
- Research and investigation
- Communication
- Initiative
- Passion
**Technical Competencies**
- Data Analysis
- Administration
- Reporting
- Product Knowledge relating to brand
- Preowned product industry trends
- Principles for SEO
- Principles for Marketing
- Process strategies
- Governance,Risk and Controls
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