Network Operating Centre Service Desk

**About SEIDOR Networks** Founded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services. SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe. We employ ambitious, motivated people who have a desire to grow personally and professionally...

JOB TITLE - SERVICE DESK MANAGER **MAIN RESPONSIBILITIES**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the Delivery...

Gauteng, JHB - Northern Suburbs - R550,000 CTC Annually Cost To Company (Market related) The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within...

**Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and...

Job DescriptionWe are seeking a skilled and customer-focused Global Service Desk Technician to join our dynamic IT support team. As a Global Service Desk Technician, you will play a crucial role in providing efficient and timely technical assistance to our global user base. This position requires a blend of technical expertise, strong communication skills,...

One of our clients in the banking sector is looking for PBB Service Desk Call Centre Agent on a 6 Month contract. Responsibilities include: - Providing accurate and client-centric services for international payments and trade products: You are responsible for handling client inquiries, requests, and complaints related to international payments and trade...

The National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The National Service Desk Manager should have a solid technical background combined with customer...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...

We are seeking a skilled and customer-focused Global Service Desk Technician to join our dynamic IT support team. As a Global Service Desk Technician, you will play a crucial role in providing efficient and timely technical assistance to our global user base. This position requires a blend of technical expertise, strong communication skills, and a commitment...

**Main Job Purpose** As a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas...

PURPOSEMaintain and Support Information Technology Systems at RTT Group Branches and Customer SitesJOB OUTPUTS AND KEY PERFORMANCE INDICATORS 1.     Daily TasksWeekly rotational shiftEnsure your on-time arrival and availability on site at the RTT JetPark.Perform various tasks as delegated by operations manager or supervisor.Answer inbound...

Gauteng, JHB FRONT DESK MANAGER Location: Johannesburg, Gauteng **Salary**: R11 000 basic + commission on sales personally performed A luxury hotel Wellness centre is urgently seeking a Front desk manager. This role is ideal for Spa managers or a Head therapist wanting to Step to Spa manager. Well suited for an energetic, professional, and well groomed...

Job Description: As the Sub-Product Owner for our IT Service Desk, you will play a crucial role in overseeing the efficient and effective delivery of IT services to our clients. You will collaborate closely with cross-functional teams, stakeholders, and vendors to ensure the successful implementation of ITSM processes and methodologies. Your technical...

One of our clients in the Financial industry has a vacancy available for a Technology Network Administrator Level 1 to join their dynamic team. The successful candidate will assist with support, maintenance, implementation, and optimisation of networks across SBV operating systems. Support a stable, consistent connectivity and security across all network...

Gauteng, JHB - Northern Suburbs - R 15000 - R 20000 Monthly Cost To Company- Exciting opportunity for a Service Desk Technician. The company is a well established ICT service provider who have invested substantial capital and resources into next generation voice and data network architecture, enabling them to deliver quality, industry-leading products and...

The above-mentioned senior position exists within the ICT Infrastructure and Client Service Department and is accountable for security and networks support within the Group. The successful incumbent should be able to address technical aspects and be able to perform security and network reviews and analyzing risks, and addressing contingency...

**Minimum Desired Qualifications** - National Senior Certificate (Grade 12) - ITIL V3/4 and Project Management Certifications. - IT Diploma or degree preferable. **Minimum Desired Experience** - 7+ years hands-on experience in IT Service Management. - 5+ years experience in an IT Service Delivery Environment - 5+ years Project Management experience - 5+ in...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

We are looking for a skilled and customer-focused Service Desk Engineer to join our IT team. The Service Desk Engineer will be responsible for providing technical support and assistance to end-users, resolving IT issues, and ensuring the smooth functio... Technical Support: Provide first and second-level technical support to end-users via phone, email,...

We are looking for a skilled and customer-focused Service Desk Engineer to join our IT team. The Service Desk Engineer will be responsible for providing technical support and assistance to end-users, resolving IT issues, and ensuring the smooth functio... Technical Support: Provide first and second-level technical support to end-users via phone, email,...