Partner Support Agent

2 weeks ago

Cape Town, South Africa SaltPay Full time

**About SaltPay**
We believe that local businesses are essential to any growing society. SaltPay was founded in 2019 to create affordable, fast and secure payments and software solutions to help small and medium-sized businesses manage and grow their operations better. Taken for granted by banks and traditional service providers, small businesses have especially struggled to get access to the financial services and software they need. We exist to improve their lives and to help them grow by building products that serve their needs, or integrating with the best solutions we find in the marketplace.
We're outcome-driven entrepreneurs who emphasise energy over experience. Our number one priority is to deliver solutions that will allow our local businesses to thrive. Connecting and collaborating with a diverse group of talented teammates in an inclusive environment helps us achieve different results. We learn from each other every day, doing whatever is necessary to deliver the best outcomes for our customers. SaltPay is home to over 2,000 employees in 15 offices across 20 countries, and our footprint keeps on growing. We are fully dedicated to serving more than 100,000 merchants across our network.

**To be a Salter**
These are some of the core principles of our culture:

- You like to work towards honest, inspiring, and challenging objectives;
- You want to create a tangible impact on the business;
- You have a competitive mindset and work to achieve the best possible outcomes;
- Kindness, humility, self-awareness, and candour are all part of your DNA;
- You are not afraid of taking risks, and you feel empowered by extreme ownership;
- You prioritise the team's success rather than your own;
- You're always striving to become a better version of yourself;
- Problems are learning opportunities;
- You're a dreamer, a thinker, and a doer - all in one;

**Job Summary**

You will be responsible for providing stellar support to Yoyo merchants, troubleshooting any issues to internal stakeholders and setting up loyalty campaigns and user communications on behalf of our merchants. You will interact with the merchants themselves, as well as third party stakeholders, including EPOS companies.

**Responsibilities**
- Provide support to Yoyo merchants within standard SLAs and KPIs (including First Reply Time and Merchant Satisfaction)
- Liaise with internal stakeholders, including Account Directors on how best to handle an issue or a question
- Interact with Yoyo merchants in a professional manner, as well as third parties, including EPOS companies
- Follow standard processes for problem resolution and escalation - ensuring controls and checks are adhered tor
- Take ownership of issues raised by our merchants and see problems through to resolution
- Set up loyalty campaigns and user communications on behalf of our merchants
- Ensure that tickets are categorised and tagged accordingly to allow accurate reporting
- Liaise and work with the Product and Engineering teams to ensure a quick resolution to technical issues
- Escalate feedback from our merchants to relevant teams (Product, Engineers) to improve our offering and anticipate future queries
- Contribute to project and process streamlining under the guidance of the Customer Experience Manager
- Consistently live out, act, work and exhibit behaviours aligned to and congruent with company values

**Knowledge, Skills & Aptitudes**
- Strong understanding of IT systems
- Knowledge of Zendesk or similar ticketing systems
- Strong proficiency in Excel
- Ability to manage competing timelines and priorities
- Excellent writing skills
- Hard work and self-motivated
- Strong problem solving skills and attention to detail
- Able to work in a fast paced and challenging environment
- Adaptability, creativity and innovation, initiative, resilience, consideration, strategic, analytical and intuitive
- SaltPay is a place for people who can challenge the status quo. People who believe they can make a difference in the world by participating in a business model designed to create a more balanced and fair market. More than experience, we believe in potential and that a human's learning ability is limitless. As long as you have the right mindset, can live by our values and that you genuinely want to learn and develop your skills and knowledge, then we have the career challenge you've been looking for right here. We pledge to put our people first, and above everything else, to create a challenging opportunity that will foster personal growth._
- We're citizens of the world - SaltPay is an open and safe space for everyone, regardless of their story._

**Please note that all supporting documents such as CV's must be in English.

  • Partner Support Agent

    2 weeks ago

    Cape Town, South Africa Boldr Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact.  We employ just over a thousand team members across...

  • Customer Support Agent

    5 days ago

    Cape Town, South Africa The Red Fox Full time

    **The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...

  • French Customer Support Agent

    7 days ago

    Cape Town, South Africa Language Recruiters Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent! Key Responsibilities as the **French Customer Support (Sportsbook)** Agent in **Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to technical and/or account-related queries raised by customers. - Conduct research using available resources,...

  • Customer Support Agent

    4 weeks ago

    Cape Town, South Africa Magnus Marketing Full time

    Startup dynamic BPO based in Century City Cape Town. Magnus Marketing seeks the services of a highly motivated and professional Customer Support Agent, who is willing to invest time and value into an innovative, dynamic and target driven Company; that recognises merit and results. **Job Description**: Identifying the nature of the query/complaint and...

  • Agents Sales Consultant

    1 month ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Job Title: Agent Sales Consultant Location: Cape Town, South Africa **Salary**: R23000 - R35000 per month (depending on experience) plus benefits Start Date: ASAP Level: Intermediate to Senior Hospitality Jobs Africa is seeking an experienced Agent Sales Consultant for our client in Cape Town. As an Agent Sales Consultant, you will be responsible for...

  • Enterprise Support Agent

    3 days ago

    Cape Town, South Africa Clickatell Full time

    We Are Setting The Pace Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to...

  • Dutch Speaking Guest Service Support Agent

    4 weeks ago

    Cape Town, South Africa Initiate International Full time

    We have an exciting **job** opportunity for a **Dutch speaking Guest Service Support Agent** to join a leading international travel company at their offices in **Cape Town, South Africa**. If you enjoy talking with people and are able to work in fast-paced and competitive atmosphere, this job could be perfect for you! This company offers an excellent salary,...

  • French Customer Support

    1 month ago

    Cape Town, South Africa Initiate International Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent!This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!Key Responsibilities as the French Customer Support...

  • Cloud Based Support Agent

    7 days ago

    Cape Town, South Africa SA Commercial Full time

    _**CLOUD BASED SOFTWARE SUPPORT AGENT**:_ - **A brilliant opportunity to be part of a leading Australian brand in the MICE industry!**_ - Provide Inbound technical support to our customers - Identify, troubleshoot and log software queries - Implement and manage the setup process for iVvy clients - Experience in cloud-based Software Support or Software...

  • Support Agent

    1 month ago

    Cape Town, South Africa Solarquest Full time

    Company Overview: We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role requires excellent communication skills, knowledge of CRM platforms such as Zoho and...

  • Spanish Customer Support Agent

    4 weeks ago

    Cape Town, South Africa ARC Business Process Outsourcing Full time

    ARC is a leading BPO company dedicated to delivering exceptional customer experiences. We are currently seeking a skilled and motivated Spanish Customer Support Agent to join our team in Somerset West. If you are fluent in Spanish and passionate about providing top-notch customer service, we want to hear from you. **Job Description**: As a Spanish Customer...

  • Dutch Speaking Customer Service Support Agent

    4 weeks ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team. **The role as Customer Service Support Agent**: Maintaining a positive, empathetic and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and...

  • Customer Support Agent

    4 weeks ago

    Cape Town, South Africa Bash.com Full time

    **WE ARE BASH** We are a team of leaders. True owners, humble learners and friends. We're here to overcome big challenges, build tech solutions for people to enjoy, while **doing the best work of our careers**, together, as Bash. This journey requires grit, ambition and teamwork to thrive. We are **transforming SA retail for the better**; using a stable,...

  • HR Business Partner

    4 weeks ago

    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is looking for a HR Business Partner to join their team. To organize, direct, and coordinate all people-related frameworks from a human resources perspective. **Responsibilities**: - Drive and support the development and implementation of HR initiatives and systems - Be an HR Business partner for business and managers - Recruitment &...

  • HR Business Support Partner

    4 weeks ago

    Cape Town, South Africa Games Global Full time

    As a HR Business Support Partner at Games Global, you will be a key member of the team and be a point of contact for employees in dealing with a wide variety of HR queries and activities. The main area of responsibility for the Support Partner will be to provide an HR administrative function that is effective and efficient. **WHAT WE OFFER** - Competitive...

  • Dutch Speaking Online Travel Support Agent Job

    4 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an exciting career journey? A leading travel and hospitality company has an exciting new career opportunity for a **Dutch speaking Online Travel Support Agent **to join their team in **Cape Town, South Africa**. You will help create unforgettable travel experiences for our customers while enjoying a...

  • Swedish Speaking Online Travel Support Agent Job

    4 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an exciting career journey? A leading travel and hospitality company has an exciting new career opportunity for a **Swedish speaking Online Travel Support Agent **to join their team in **Cape Town, South Africa**. You will help create unforgettable travel experiences for our customers while enjoying a...

  • Customer Support Agent

    4 weeks ago

    Cape Town, South Africa LulaBet Full time

    Company Description We are a new and upcoming Sportsbook based in Cape Town. We aim to deliver a world-class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a fast-paced...

  • Sales Agent

    4 weeks ago

    Cape Town, South Africa Job Crystal Full time

    -South Africa, Western Cape *** - R13000 - R13000 Per Month **Area**: South Africa, Western Cape **Sector**: Sales Posted: 21 February 2024 **Job Details**: A Travel Technology company based in Cape Town is looking for a highly motivated and versatile individual to join their team as a Sales Agent. The primary responsibility will be to identify and...

  • Customer Support Agent

    4 weeks ago

    Cape Town, South Africa LulaBet Full time

    Company Description We are a new and upcoming Sportsbook based in Cape Town. We aim to deliver a world-class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a fast-paced...