Technical Customer Service Agent

7 months ago


Hermanus, South Africa Finovate Full time

**Job Title: Technical Customer Service Agent**

**Job Summary**:
Our client is seeking a highly motivated and customer-focused individual to join their team in **Hermanus** as a **Technical Customer Service Agent **for their **Money Remittance/Cross Border Transfers fintech company **as soon as possible.

**Responsibilities**:

- Process transactions accurately and efficiently, and ensure that all necessary documentation is in order.
- Investigate and resolve transaction-related issues, such as failed transfers, incorrect recipient information, and other errors.
- Escalate complex issues to the appropriate departments, such as the fraud prevention or compliance teams.
- Stay up-to-date with our products and services, as well as industry regulations and trends, in order to provide accurate information to customers.
- Provide feedback to management on areas for improvement, and suggest ways to enhance the customer experience.

**Requirements**:

- Prior experience in customer service or a similar role is preferred.
- Excellent communication skills, both verbal and written, and the ability to communicate with customers in a professional and courteous manner.
- Proficiency in using computers and technology
- Fluency in English is preferred.

**Salary range CTC: R12 000 - R16 000** depending on experience

**Location**: Hermanus, in office position



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