Claims Reporting Support Specialist

2 weeks ago


Parktown, South Africa Hollard Recruitment Full time

**Job Advert Summary**:
Helloan exciting new opportunity has just become available in our **Insure, Operations area (Specialist Claims Services).** We are looking to recruit a **Claims Reporting Support Specialist**.

**Role Objectives**

Create operational efficiencies in utilization of management information systems, data management and reporting. Collate statistical information for binders and business in support of Claims Reporting Manager and Power 5 Motor Manager.

**Key Responsibilities**
- Create operational efficiencies in utilization of management information systems, data management and reporting.
- Collate statistical information for binders and business in support of Claims Reporting Manager and Power 5 Motor Manager
- Collate statistical information reporting formats and dashboards in support of Claims Reporting Manager
- Support function for Claims Reporting Manager to build and enhance data input models and controls for both on and off platform business
- Creates new processes and templates for data collection and storage where required
- Support Claims Reporting Manager to translate complex data and/or instructions into meaningful outcomes
- Support Claims Reporting Manager to interpret data and provide meaningful recommendations to the business
- Support Claims Reporting Manager to Collate statistical information
- Claims Dashboard Support Steward - to enhance and optimize Claims Dashboard for effective and efficient claims tracking, monitoring and decision making
- Claims Cause Code Support Steward - to ensure claims cause code framework supports effective reporting, monitoring and tracking of data
- Support for MIS reporting - ensuring that they are done accurately and in a timeous manner in support for Claims Reporting Manager
- Perform complex data analysis in support of ad-hoc requests working together with Claims Reporting Manager
- Collating of quarterly Exco packs where required
- Assist Claims Reporting Manager in developing methodologies and methods for analysing and presenting data
- Collecting, analysing, and interpreting data for binder brokers in support of Power 5 Loss Ratio initiative for Hollard Insure and supporting Claims Reporting Manager in weekly, monthly broker visits, binder broker packs with specific broker reporting templates
- Monthly Binder Reports in preparation of Power 5 Steerco
- Reviewing data input controls and, if needed, present data input control improvements - systemic improvement opportunities
- Use data mining tools to identify patterns in the data
- Enhance existing databases.
- Collate statistical information where required in support of Claims Reporting Manager from various sources / systems / databases
- Identify opportunities for improved business performance based on information and report this to Claims Reporting Manager
- Identify risks to the company and escalate accordingly
- Develop effective relationships with stakeholders at all levels of the organization,
- Maintain broad product knowledge to effectively draft reports where required
- Ensure Service Level Agreements are met and exceeded.
- Good relationships with team members and the willingness to assist colleagues
- Support effective teamwork
- Actively live the Hollard Insure values

**Required Knowledge and Experience**:

- Data reporting and data visualization experience
- Short Term Insurance Claims Experience (minimum 8 years)
- Data analytics experience
- Financial reporting experience
- MS Office and Google experience
- Excel advanced

**Educational Requirements**:

- Matric
- DATA qualification and / financial qualification



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