Contact Centre Trainer
1 week ago
F and G Sourcing Specialist is assisting a reputable Marketing and Distribution client that is seeking a skilled **Contact Centre Traineer** to join their company that is based in Umhlanga, Durban.
**Requirements**:
- Matric completed
- Qualified accredited assessor
- Coaching qualification (advantage) or coaching experience
- Experience assessing learning outcomes
- Minimum of 2 years’ previous experience in product, systems and/or soft skills training?
- Training experience relevant to a contact centre and/or other high volume environment?
- Advantageous to have financial services experience/qualifications to cater to financial services specific campaigns
**Responsibilities**:
Training preparation and facilitation
- Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.
Be an industry thought-leader
- Constantly look for ways to up-skill and familiarize yourself with business-related developments and enhancements in the industry.
- Constantly seek ways to improve the training experience and share your ideas with your colleagues.
Coach and develop new employees and trainees
- Provide additional support to the new agents during the first full month throughout our training phases and into full production.
- Identify development gaps.
- Identify development gaps of trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
- Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.
Reporting and Assessments
- Conducts and submits Skills gap analysis reports for existing staff as required. Submit daily reports.
**Salary**: R12 000 - R16 000 per Month
**Salary**: R12,000.00 - R15,000.00 per month
**Experience**:
- product, systems and/or soft skills training: 2 years (required)
- contact centre and/or other high volume environment: 2 years (required)
- financial services products: 2 years (required)
-
Call Centre Consultant
5 months ago
Umhlanga, South Africa Empire Contact Centre Full timeAre You Goal Driven and Hungry for Success Are You looking for a Breakthrough and an Opportunity to grow in an Established Business? If so, APPLY NOW **What we offer**: R5000 pm Basic Salary Uncapped Commission and Incentives **What we looking for**: Matric Sales Experience (Advantageous) Call Centre Experience Required Excellent Communication...
-
Call Centre Consultant
7 months ago
Umhlanga, South Africa Empire Contact Centre Full timeAre You Goal Driven and Hungry for Success Are You looking for a Breakthrough and an Opportunity to grow in an Established Business? If so, APPLY NOW **What we offer**: R5000 pm Basic Salary Uncapped Commission and Incentives **What we looking for**: Matric Sales Experience (Advantageous) Call Centre Experience (Advantageous) Excellent Communication...
-
Call Centre Consultant
7 months ago
Umhlanga, South Africa Empire Contact Centre Full timeAre You Goal Driven and Hungry for Success Are You looking for a Breakthrough and an Opportunity to grow in an Established Business? If so, APPLY NOW **What we offer**: R5000 pm Basic Salary Uncapped Commission and Incentives **What we looking for**: Matric Sales Experience (Advantageous) Call Centre Experience Required Excellent Communication...
-
Call Centre Consultant
7 months ago
Umhlanga, South Africa Empire Contact Centre Full timeAre You Goal Driven and Hungry for Success Are You looking for a Breakthrough and an Opportunity to grow in an Established Business? If so, APPLY NOW **What we offer**: R5000 pm Basic Salary Uncapped Commission and Incentives **What we looking for**: Matric Sales Experience (Advantageous) Call Centre Experience (Advantageous) Excellent Communication...
-
Contact Centre Sales
5 days ago
Umhlanga, South Africa Ignition Full timeWe are looking for a 100 sales contact centre consultants.We require 3 to 6 months of contact centre experience.Retails sales are welcome.Basic from R4050 up to R5000 depending on experience.Bring CV. Copy of ID and bank statement. 30 Meridian Drive. Umhlanga Ridge. Ignition building. Ask for Mzuzu. We are looking for a 100 sales contact centre...
-
Contact Centre Sales
5 days ago
Umhlanga, South Africa Ignition Full timeWe are looking for Sales, Retentions and Customer services Contact Centre consultants. We require 3 to 6 months of contact centre experience. Retails sales are welcome. Basic from R4050 up to R5000 depending on experience. Bring CV. Copy of ID and bank statement. 30 Meridian Drive. Umhlanga Ridge. Ignition building. Ask for Mzuzu. Alternatively you can...
-
Team Leader
7 months ago
Umhlanga, South Africa OUTWORX CONTACT CENTRE Full timeAre you a dedicated and motivated professional with a passion for customer service? Do you have experience in a contact centre environment and possess exceptional leadership skills? If so, we're looking for you to join our team as a Customer Service Team Leader. About Us: We are a dynamic and customer-focused call centre, dedicated to delivering exceptional...
-
Energy Consultant
1 day ago
Umhlanga, South Africa Synergy Contact Centre Full timeSynergy Contact centre is currently looking for individuals who Have **GAS & ELECTRIC **experience for **NIGHTSHIFT & DAYSHIFT **customer servicePositions. **Requirements**: - **Must have +6 Months Gas & Electric Experience and Reliable Transportation.**: - **Must be able to work in the Durban CBD & Umhlanga Branch.** **Salary**: From R6,250.00 per month
-
Debt Review Consultant
6 months ago
Umhlanga Rocks, South Africa Opinex contact centre Full timeJoin the Contact Centre of Simplicity Opinex Contact Centre is a growing in our Umhlanga Branch. We are offering vibrant and goal driven individuals the opportunity to master their sales skills and further their professional development. Your role will be to offer our services to clients for a financial breakthrough with our Debt Review Campaign and to...
-
Energy Consultant
6 days ago
Umhlanga, South Africa Synergy Contact centre Full time**Synergy Contact Centre based in Umhlanga is currently hiring for a UK International campaign.** We are looking for people who are career focused, ambitious and have excellent communication skills. - Basic Requirements: _ - **_Must have 6 months Energy or Utilities experience_**: - _Excellent communication skills and Reading skills_ - _Computer skills._ -...
-
Ai Intern
3 months ago
Umhlanga, South Africa Opinex contact centre Full timeAre you looking to study or eager to put your knowledge into practice? Look no further Opinex Contact Centre are seeking passionate individuals to kick start they career with AI/Digital Space. This is a perfect opportunity to gain hands-on experience in a collaborative environment, where you can enhance your knowledge and gain valuable ICT skills. If you...
-
Quality Analyst
5 days ago
Umhlanga Rocks, South Africa Synergy Contact centre Full timeSynergy Contact Centre is currently recruiting Energy/Utilities experienced QA's. **Requirements**: - 6 months Quality Assurance experience - UK energy & Utilities experience. - Good Listing skills. - Attention to detail. **Job Types**: Full-time, Permanent **Salary**: R5,250.00 per month
-
QA Analyst
5 days ago
Umhlanga Rocks, South Africa Synergy Contact centre Full timeSynergy Contact Centre is currently recruiting Energy/Utilities experienced QA's. **Requirements**: - 6 months Quality Assurance experience - UK energy & Utilities experience. - Good Listing skills. - Attention to detail. **Job Types**: Full-time, Permanent **Salary**: Up to R5,250.00 per month Ability to commute/relocate: - Umhlanga Rocks,...
-
Sales Agent
6 days ago
Umhlanga Rocks, South Africa Synergy Contact centre Full timeSynergy Contact Centre based in Umhlanga is currently hiring for a UK International campaign. We are looking for people who are career focused, ambitious and have excellent communication skills. Basic Requirements: Matric/ Grade 11 Excellent communication and Reading skills Advanced computer skills. 6 International sales experience is a must. Basic...
-
Outbound Sales Consultant
5 days ago
Umhlanga Rocks, South Africa Synergy Contact centre Full timeSynergy Contact Centre based in Umhlanga is currently hiring for a UK International sales campaign. We are looking for people who are career focused, ambitious, target driven, go getter, money hungry and have excellent communication skills. Basic Requirements: - Matric/ Grade 11 - Excellent communication skills - Objection handling skills - Target...
-
Call Centre Trainer
1 week ago
Umhlanga Rocks, South Africa Amalfi Outsourcing Full timeTrainer required for established BPO in the heart of Umhlanga. - Communicate with diverse audiences (e.g., employees, management, other sites, ) to provide information and clarification regarding training programs, actions, policies, procedures and best practices - Conducts refresher training and ongoing training of existing employees - Monitors progress of...
-
Debt Review Consultant
7 months ago
Umhlanga, South Africa Empire Contact Centre Full timeJOB ALERT!!! We at Empire are looking for Goal Driven and Hungry for Success Individuals **What we offer**: R5000 pm Basic Salary Excellent Commission and Incentives Medical Insurance after 6 months Employment **What we require**: Matric 1 Year Sales Experience Call Centre Experience Required Excellent Communication Etiquette If you meet the...
-
Experienced Sales Advisor
4 months ago
Umhlanga, South Africa Empire Contact Centre Full timeAre You Goal Driven and Hungry for Success Are You looking for a Breakthrough and an Opportunity to grow in an Established Business? If so, APPLY NOW **What we offer**: R5000 pm Basic Salary Uncapped Commission and Incentives **What we looking for**: Matric Call Centre Outbound Sales Experience (required) Excellent Communication Skills Computer...
-
Project Coordinator
1 week ago
Umhlanga Rocks, South Africa Synergy Contact Centre Full timeSynergy Contact Centre seeks a highly meticulous & solutions-driven Project Coordinator to join its team. Where you will play a critical role in the implementation process and as part of the overall customer lifecycle and experience. **Your role will include**: - Project planning & coordination such as scoping - Resource allocation - Project related...
-
Experienced Sales Advisor
5 months ago
Umhlanga, South Africa Empire Contact Centre Full timeAre You Goal Driven and Hungry for Success Are You looking for a Breakthrough and an Opportunity to grow in an Established Business? If so, APPLY NOW **What we offer**: R5000 pm Basic Salary Uncapped Commission and Incentives **What we looking for**: Matric Call Centre Outbound Sales Experience (required) Excellent Communication Skills Computer...